Hi Carol! I would advise the repair as Wendy shared above as well. Just let us know if you need further assistance for sure. You can also work directly with our support team here if needed.
Hi Esther, and thanks for sharing. I use a virtual machine with two monitors, but my Windows environment is confined to one monitor. What kind of setup do you have?
8 Replies
Hi Carol
are you talking about recording audio or screen recording and are you using Storyline or Replay?
Need a little more information to be able to help you.
Hi Wendy - screen recording - the countdown is two secs and gets to 1 .. then freezes..
Hi Carol
can you confirm you are working on your local drive with Storyline and not from a network or external drive - that can sometimes cause issues.
You might need to do a repair here is the link with more information.
https://en-au.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2
Hi Carol! I would advise the repair as Wendy shared above as well. Just let us know if you need further assistance for sure. You can also work directly with our support team here if needed.
This is an old post but if anyone looks it up, I had the same problem until I turned off my second monitor and then it worked fine.
Hi Esther, and thanks for sharing. I use a virtual machine with two monitors, but my Windows environment is confined to one monitor. What kind of setup do you have?
Hi there. I'm working off the desktop (local environment) in a windows environment with both monitors sharing the screen.
Thanks Esther - sounds like the dual monitor for Windows could be contributing to this, and that's good info to have!
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