Recording screen is not working correctly-Storyline 360

Hi there, Erika. It looks like you set the parameters a bit left and down from where the tool is actually recording. Let's try a repair of Storyline and a reboot. If the wacky recording area is still happening, we'll be happy to have a closer look at some settings!

Thank you. I have done what you suggested with no luck. As you can see from my screenshot and the red lines my arrows are pointing to, the perimeters are set where I'd like the screen to record. I use this feature all the time and had no issues with it last week. The three attempts are noted above the 4th attempt. The fourth attempt was after uninstalling and reinstalling and rebooting my device.

Help please.
Thank you,

Arika Ford, Training and Development Specialist
TWO MEN AND A TRUCK(r) | Home Office
3400 Belle Chase Way | Lansing, MI 48911
P: 517.325.0719

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Hi Arika,

We're not able to see the attachments you shared, as when you respond via email they aren't included here although your email signature. You can remove that if you would like by clicking Edit beneath your response when you open this link. Here’s a quick Peek video if you need help.

You'll also be able to add those images here using the Insert Image or Add Attachment options. 

The image has been attached. Thank you.

Hi Arika! 

Please click here to open the forum thread. Then you can attach the screenshots. We'll be standing by!

Here it is again. Can you not see it on this forum? I also attached it to the original message above this.

Now I see your attachment, Arika! Thanks for trying again. We originally thought you had tried attaching additional images that did not come through. 

Since the repair didn't help, I'm going to enlist our Support Engineers to lend a hand. I'll share this information with the team, and they'll reach out to you via email shortly!

Thank you.

Arika L. Ford
Training and Development Specialist
TWO MEN AND A TRUCK(r) | Home Office

Hi, I'm having the same issue; has this been resolved?

Hi Louisa,

I took a look at the case and it looks like Arika was able to resolve this issue using the DPI settings outlined here.

Hi Ashley; I’m already at 100% scaling and am using 360, not SL 2, if that makes a difference.

Any other ideas?

Hey, Louisa. Appreciate you confirming your display settings!

I see Arika is using Storyline 360 as well, so let's see if a simple Storyline repair helps resolve this recording issue on your machine. 

If that doesn't help, please connect with our Support team here. They're magicians at troubleshooting such oddities, and will get the screen recording function working in no time!