Recording Screens Appear Black

My recorded screens appear black. I have seen other discussions from years ago. I have attempted to insert these recording both as step-by-step slides and video. They appear black each time on the scene and when previewing. I am running this course as HTML5. 

I need to know what to do soon as this is a short deadline project.

Attached is a document with a graphic of my screen and a discussion from 3 years ago. 

Thank you

Steven

1 Reply
Christian Halili

Hi, Steven,

The problem could be due to a corrupted text or an image. You may try to hide objects on the slide and then add them back in one at a time, preview. This way you find what is stopping the preview.

If you're able to share the file with me, I can take a look at what's up. You can attach your .story file here. I'll be happy to take a closer look at it.