Recording Unselected Area of Screen

Jan 08, 2020

Using Storyline 360, the screen recordings show areas of my screens that I haven't selected. I use multiple monitors and when I select a specific screen/monitor, I still get part of the other monitor. For one of my monitors, I only see a black recording. I previously used Storyline 2 and never had this problem. (I LOVE Storyline 360 otherwise!) Please help. 

5 Replies
Shari Ammon

Hi Katie! I am using 100% on the two monitors I will use for screen recordings. The other monitor is my laptop and it is at 150%. I've also tried only using the two without having the laptop monitor in use, but still have the same issue. Please let me know if you have any other ideas. Thank you for your response! 

Katie Riggio

Hi, Shari. I appreciate you checking that detail!

For next steps, I would try the tips outlined in this guide when sizing screencasts: Recording Screencasts: Size and Position the Recording Area

If those tips don't seem to help, would you be willing to connect with our Support team so we can run some tests to get to the root of the behavior?

Shari Ammon

Hi Katie. I found a fix I can use for now. I can change the DPI for my two monitors attached to my laptop to 150%, the same as the laptop. My Storyline app looks fuzzy, but my recording areas are correct. The resolution is "okay" in the systems I'm recording, though zoomed. I change the DPI back to 100% after recording so that the fuzziness of Storyline goes away.

That's about all I can figure out on my own. Do you think the Support Team will have a better resolution? 

Thanks!

Katie Riggio

I appreciate you keeping me in the loop, Shari!

From here, I'm going to share this information with our Support team to get a better understanding of what's happening here. They're rockstars—especially when it comes to system settings—and will do a deep dive into your environment.

Look out for an email from the team shortly, and I'll follow along!

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