Red error script displays when previewing ...

Hey Darla!

Are you working locally, or from a network or USB drive? I'd take a look a that article, and if nothing seems to help resolve the issue, we'd love to be able to take a closer look at things. Please feel free to submit a case to our support team. Thanks!

Thanks for taking a look at my question Peter!  I did submit a case to the support team.  I don't have an answer yet.  

I sent a file to the support team with the graphic on the master slide and the same graphic on a normal slide.  I get red lines with both.

I am working off of a server - so - per your suggestion, I moved the project to my C: drive and opened it from there.  Same thing.  Red lines across the slide when I preview.

Sorry again for the trouble, Darla. But it looks like Gren is hard at work on your case, so thanks for being patient. 

Was this ever resolved?  I'm having the same issue.

Hi Betsy, 

Sorry for the trouble. In Darla's case, we recommended a quick repair install. Give that a shot and let us know if it resolves the issue. Thanks!

I am still having the problem, but, for the time being, I have gone on to other projects.  We tried everything that was asked.  My IT support always starts with the quick repair install.  I recreated the slide, I worked off a non network drive, etc.   I did get the red to disappear when I recreated it - but the red lines are like blood poisoning.  Once they start to bleed across the screen they multiply, increasing in number each time I preview the screen.

I finally recreated the flow chart (AGAIN), this time in another program and took snapshots to insert in Storyline.  They don't have the crisp edges that the orginal diagram had. 

My IT person thinks that Storyline programers might recognize the message that is written in red, since it is written by them.

There is an error somewhere . . .

I too did a reinstall and still they appear.  I'm noticing that if I work in storyline for too long or preview too many times it starts to happen.  If I close out of storyline and re-start it it seems to go away.

Betsy

Hi guys

We'd love to be able to get our hands on your files if you'd allow us to. You can send them to us here, and our support team will do their best to diagnose why this is happening, and it would be a huge help for us in our effort to prevent this from happening in future updates. Thanks for your help!

I am sorry you are having problems Betsy.

Do the error messages appear on more than one screen?  It only happened on one of my screens, the one with a complicated graphic created with shapes and text boxes in Storyline.   Same for you? 

Pete - I'll do my best to have the problem re-create itself and then I'll post the project.

Yup.  Same thing.  Lots of shapes with textboxes, and it only would happen on that slide.

Thanks for helping with this Pete!   Articulate goes above and beyond to listen to users and to use the dialog to polish and improve their programs.  I wish I had helped find an answer - but, since I haven't - I am glad someone else popped up with the problem.   (Sorry Betsy!)

I uploaded my file back in August but the Articulate support team couldn't re-create the problem on their computers.  Maybe they will be able to with Betsy's file.

Could it be too many details on one slide?  I had liked the idea of creating the whole image on one slide and then using the Zoom tool to look at the process.

Hey Darla!

Well, we certainly hope that's not the issue We don't have any documented cases of Storyline not being able to handle a set limit of slide elements, but your feedback is really valuable. That's definitely something we can explore while looking deeper into this. Thanks again for providing details. 

Well, I've been trying all day but can't recreate the problem.  

Darla - were you using your own slide master/design?  I started my project by using one of the 'common interactions' as the basis for my look and feel.  What I noticed is that one layout in the master seemed to be the source of the issue (sorry guys I don't remember which layout it was).

The way I "fixed" it was to delete all the text boxes and shapes from that layout in the slide master.   I've attached the source file I started with.  I also had been working with two instances of Articulate open, and had been pounding away for several hours.

Hope this helps.

Betsy

Good information Betsy!  If you deleted all the text boxes and shapes - what do you have now?  Did you recreate them?  Did you do something else?

Yes, I started my slide from scratch.  I added every element using the Storyline line shapes and text boxes.

Basically I recreated the slide in the same way (story line text boxes, shapes etc.) but used a different slide master layout.   

I'm having the same issue with "[illegible] Hardware ID of this web-server"ina couple of presentations that our company has translated for a client. It seems to arise after I've adjusted something in the Master slide.

In both cases I've been fixing links in a Resources screen that is accessible in Master view.

I have also adjusted the shape of a text box where therewas text overflow in the second presentation. I can't remember whether I did this at all in the first one although I had adjusted a couple of text boxes on the menu slide which is where the red text appears and I have also done this on the second.

As thesewere built by the client, I think rebuilding the Master is not really an option for me. Any help would be greatly appreciated.

I tried undoing all of the changes that I had made, with the result that another instance of the message appeared. Possibly one for each hyperlink, as there are now three messages and there are three hyperlinks. This, of course, is assuming that the hyperlinks are the problem.

Hi Malcolm and welcome to Heroes,

I've seen this before in this thread and this one, and in both scenarios it seems to have been resolved by importing the slide into a new project. Have you tried that following along with the directions here?