Red X of death in Storyline 2

I am running Storyline 2.   In the past few months, I have occasionally  gotten the "red X of death" in the Notes section of every slide.  Yesterday I got in a project, and it would disappear when I close and reopened. That happened 5 times. Now it doesn't go away, ever.  I had our IT support follow the directions here and do the reinstall. 

I also tried importing it to a new file. No luck.  I am running the attached specs.

Help! I don't want to lose hours of work. Thanks. 

 

2 Replies
Ashley Terwilliger

Hi Anne,

It sounds like you've gone through all the steps I would normally recommend so my next step would be to advise you to work directly with our Support Engineers here so that they could take a look at the exact  steps you're going through to replicate the issue and any sample project files you have. 

If you want to share the case number with me, I'll be happy to follow along.