References Making My Font Size Change


I am using a text reference in my course and in every instance of its use in the course is making the text in the same text box shrink. I have tried a million things including making the text box bigger. After troubleshooting, I do know that it is the reference that is making this happen (i.e. the font does not shrink when I take the reference out of the text box). Has anyone ran into this same issue? Is it a bug in Storyline? Is there a workaround? I have included a couple screenshots so that you can see exactly what is happening.

Thanks in advance,

Alice May

14 Replies
Ashley Terwilliger-Pollard

Hi Alice May,

Thanks for sharing those images here. Are you able to share a copy of your .story file as well so that we could take a look at the text box settings? 

Also, you'll want to ensure you're working locally as described here. You may also want to try importing the project into a new Storyline file following these directions. 

Alice May Flather

Hey Ashley,

Here is the cut down version of my .story file. You will see the slide where the user inputs their text reference and then the main slide of concern. The "Introduction" layer is the where the textbox with the reference is. Also, I have been working locally (our shared server is ridiculously slow :)) I will try importing the project into a new storyline file as you suggested.

Alice May

Leslie McKerchie

Hi Frank!

This thread is a bit dated and I do not have any information regarding Alice's post above, but did want to share this information as we are aware of some variances:

When you include variable references in text elements, you may find that the font applied to the variable reference doesn't display as expected in HTML5 output or the Articulate Mobile Player app. See this article for more information.

Frank Bayer

Hi Leslie, thanks for the quick reply.

I am familiar with the issue regarding variables and fonts. That's why I decided to use Arial and that works just fine. However, the problem now is the font SIZE that is changing uncontrollably (despite the fact that text autofit or shrinking are definitely disabled). Any Info on that? I've searched for postings on this issue around the community but wasn't able to find too much...

Leslie McKerchie

Thanks for sharing Frank! I was able to learn something in this process :)

So, this issue you're having is due to the multiple lines + variable reference.

Our QA Team stated:
We do not grow the text box on the second slide dynamically to fit the variable text in the runtime. If you want to be able to show multiple lines without shrinking then you will need to size the textbox accordingly.

I am adding this thread for awareness, but when I selected 'Resize shape to fit text', it works as intended.

Ashley Terwilliger-Pollard

Hi Frank,

In addition to what Leslie mentioned I wanted to share the link here to how the text will shrink to fit when the variable reference is used. The text boxes don't update dynamically so you'll want to confirm that it's as large as possible to accommodate the potential text. For example, the last reference box I saw it change size when entering my name, but when expanding the overall size of the text box it worked normally.