Refresh doesn't refresh the timeline

Hi all,

I've got two slides in my course that have custom built interactions on them (not using freeform) but when I click refresh the timeline doesn't restart like it does for the other slides. However Storyline is clearly recognising that the timeline has restarted as actions triggered on 'when timeline starts' are functioning.

Can anyone shed any light on this?

Thank you


12 Replies
Harri S

Hi Leslie.

I was reviewing a colleague's course yesterday and notice the same thing happened on a slide where the user was required to click several buttons before continuing, is this just a glitch that I've never noticed before? 

I'd rather not submit my file as I've found in the past that the troubleshooting solutions suggested via the 'technical support team' are less effective than those suggested in the forums. 


Leslie McKerchie

Hi Harri! Thanks for the file as that helped me to visualize what you were explaining.  So, that is the Rewind button, and it's behavior is driven by your 'When revisiting" property for each slide.  So, since you previously mentioned that you have it set for 'resume saved state', this prevents the slide from rewinding.  You can read more about it in this article.

Harri S

Hi Leslie,

Thank you for clearing that up for me, however I feel that, from a user's perspective, this is an error on Articulate's part as the 'resume saved state' should only affect revisiting the slide, not just reviewing it.  This makes the slide appear broken and may well present issues for me when I come to review the content with the client.