Remove Logo from video

Hi there, Nick. I'm seeing the same thing. Let me get some clarification from my team on whether this is a bug or a design issue. For now, removing and retrimming the videos is the only workaround I can offer.

I'll follow up as soon as I can!

Thanks Crystal. I hope I don't have to recrop them, it will be time consuming, but can if needed.

Its probably a bug.... Programming wise, you would think it would work the way its set up, check box to add the logo or remove the logo. However, once you hit "Save & Close" the ability to remove the inserted logo is gone. At least that's been my experience. Same as Crystal's test. The only good thing is that video edit only applies to what was imported into Storyline, your original video remains untouched.

You would need to insert the videos again for sure if you cropped them. As I recall, using the Replace video option defaults the full size video to the cropped size. Can't remember if trim is affected using "Replace" from the Right Click menu or not.

Bob,

Thanks, I'll see if I can just replace it with the original video. I believe I just trimmed these, so hopefully it will revert to my trim points.

I will let you know if it works or if I have to retrim everything.

Thanks,

Nick

I'm not seeing a Replace option for videos (I have seen that for pictures and shapes). If I edit the video and select change video, it gives me the entire video, it doesn't trim it down unfortunately. Sounds like I'll be retrimming these videos.

Thanks for all the help though, and maybe Crystal will find out more.

Hi Nick and Bob. This behavior is a bug. Unlike Storyline 2 and 3, Storyline 360 is not allowing you to undo changes made to your video after saving and closing, and then reopening the video editor.

I'll document this issue, and we'll start getting it prioritized. We'll let you know here about any changes to this behavior!

Excellent, thank you Crystal!

Any update on when this might be completed? I need to finish up this project, and am wondering if I should reedit the video, or wait for the fix because it will be completed soon.

Nick, I would not wait if I were you.

Hi Nick,

Thanks for reporting this one! I saw Crystal shared it with our team based on your discussion here, and so far we haven't had any other reports of this issue. Here's an inside look at how we prioritize bugs once we report them. With that in mind, I'd look at re-editing the video. 

We'll post here as soon as we have more to share! 

I'm having the same issue. Once added, a logo cannot be removed. It is a bug. 

Hey Kevin,

Thanks for chiming in and letting us know that you are running into this issue as well.

Crystal did submit this to our team to further investigate and this conversation is attached so that we can share any updates with you here.