Replacing Thumbnails of videos

You should be able to add a poster frame

I've been looking for that and i did not find the option :(

right click the video, option should have set poster frame

Ok, i did say anything... fpund it with right button... sorry, doing things fast is not good

Thanks Phil!!!

There's is an issue now in html5 on pc (not tested on ipad) the videos where I use that options loads the poster frame and, after half second, dissapear. That not happens with the videos where the poster was fine from the beginning

Hi Juanjo, 

I'm not sure I understand what is disappearing, the poster frame or the video? 

Hi, Ashley
The poster frame is what dessapears after half a second, and let see the video under with the black first frame. Thats only happens with the videos that i use the option of custom poster frame.

I send you the output, that thing not only happens on ipad but html5 loaded in chrome.

Thanks

And that id the story file

Hi Juanjo,

Thanks for sharing the file here. When I looked at your video, the poster frame I saw was just a white box over the video - and I took the poster frame off, it didn't appear to look any differently so I'm not sure what isn't showing for you. Also, the poster frame is meant to disappear, as it's there to offer you a placeholder as you'll see described here and it gives you a starting screen. 

Hi Ashley...
Yes that the thing i did. What you see is the first frame of the video, wich is white. The poster frame i've loaded with the option was the image you can see here. That image is what i see a second before it dissapears. I've tried to replace the file in the folder but it's still the same result.

Hi Juanjo, 

I've opened up a Support case on your behalf, as I wasn't able to replicate this on my iPad, but could replicate it on my PC. 

I'll follow along in your case as well. 

Hi, Ashley... 

I dis not have feedbacck about this on the team devoloping for tablet, I just see that issue on PC... i will ask.

Thanks to submit the case

Thanks Juanjo, and I see you're working with Miker on your case (# 00362081 for my reference) and I'll follow along. 

Hi Juanjo,

I see that Miker wasn't able to reproduce this either, and requested you try it on a different computer connected to a different network or ISP. If you need any other help, you can reply to Miker's email from Support@articulate.com

Yes, i see the mail, i'll try from my computer's home and see what happens. I'll report to Miker

Thanks!

Thanks Juanjo - and I'll continue to follow along in your case with Miker! 

Hi, Ashley... i can't test it outside my workplace (lack of time) but i'll try tonight at home... 

Sounds good Juanjo - and feel free to let Miker know what happens by replying to his email from Support@articulate.com