unfortunately a replay button on a slide does not work. This is integrated via the trigger "switch to" "the respective slide". If there is a video on the slide, it will simply continue to play without restarting. The timeline will be restarted, you can see this on the search bar. Also a trigger "stop the medium" unfortunately does not work. The setting is already set to "to the original state". What else can I do? Thanks!
When you mention that it is already set to "to the original state", are you referring to the Slide Properties being set to 'Reset to Initial State'? If so, and you're still seeing an issue, I agree with Ned and we need to take a look at the course/slide.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately (an NDA can be signed if needed) by uploading it here. It will be deleted when troubleshooting is complete.
thank you for your answer. My replay button is an on-slide button. Not that of the player. The one from the player works, the one on the slide unfortunately does not, at least not with the embedded video.
I will ask if I can make it available with an NDA.
Sounds great, Richard. We'd be happy to help with your custom button as well.
My initial thought: If you have the slide properties set to reset to initial state, a jump to slide (same slide) trigger on your button should work as expected.
7 Replies
Hi Richard,
Are you able to post a copy of your Storyline file here as that would be a big help in solving your problem?
No, I'm sorry, I can't do that. :/
Hi Richard and welcome to E-Learning Heroes 😊
Thanks for reaching out and sharing that you're having difficulty with the Rewind button.
We do have an article to explain the functionality and what you may be experiencing:
Rewind Button Doesn't Start the Slide Over
When you mention that it is already set to "to the original state", are you referring to the Slide Properties being set to 'Reset to Initial State'? If so, and you're still seeing an issue, I agree with Ned and we need to take a look at the course/slide.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately (an NDA can be signed if needed) by uploading it here. It will be deleted when troubleshooting is complete.
Hello Leslie,
thank you for your answer. My replay button is an on-slide button. Not that of the player.
The one from the player works, the one on the slide unfortunately does not, at least not with the embedded video.
I will ask if I can make it available with an NDA.
Many greetings
Richard
Sounds great, Richard. We'd be happy to help with your custom button as well.
My initial thought: If you have the slide properties set to reset to initial state, a jump to slide (same slide) trigger on your button should work as expected.
Hello Leslie,
with an NDA I can actually make it available. How do I send it to support, I need it signed back before I can upload it. :)
Looks like you nailed it, Richard.
I can see that you filed a support case sharing what you needed to get started and Ji Yun is working directly with you to get the NDA.
This discussion is closed. You can start a new discussion or contact Articulate Support.