Replay Not Working

Jan 15, 2014

The replay feature next to the seek bar is not working consistently for my presentation. I have all of the slides set up the same way: Slide Advances - by User, When Revisiting - Automatically Decide.

It works on some slides, but not on others and I can't figure out a pattern or a reason why. Does anyone have any idea what the issue could be? Thanks for your help!

9 Replies
Ashley Terwilliger-Pollard

Hi Shannon,

I'd agree that if you're able to use Reset to initial state, you'll have better control over what happens to each slide. Below I've include how Storyline will handle the slide based on how you set the properties:

This property determines how objects on the slide behave if users revisit the slide later.  Choose from the following options:

  • Automatically decide:  This is the default choice, and it means Storyline will decide automatically whether to resume or reset the slide when users view the slide again later.  Here's the logic:  If the slide contains just simple objects and/or audio but no interactivity, Storyline resets the slide to the beginning of the slide’s timeline each time users view the slide.  However, if the slide contains any interactive elements, such as buttons or any other object that includes a visited or selected state, Storyline resumes at the slide’s current state if users view the slide more than once.
  • Resume saved state:  Use this option if you always want the slide to remember the state it was in previously when users return to it.  In other words, this allows users to pick up where they left off if they leave the slide and come back to it.
  • Reset to initial state:  Use this option if you always want the slide to reset to its initial state when users return to it.  This means every time users view the slide, it will restart at the beginning of the slide’s timeline, and any interactive objects will return to their initial states.
Shannon Keating

Thanks for your help, ladies! I will have to check with my manager to see if we can change the slide settings or if this is not what we want to do.

I guess I'm just confused because I thought the functionality of the replay button was to be able to restart the slide track at any point in time, regardless of the state of the slide. Is it not designed to work that way?

Rebecca Fleisch Cordeiro

Hi Shannon,

Re your question, "Is it [The Replay Button ] not designed to work that way?"

I remember also when I first began to use SL being surprised that the Replay button didn't always replay the slide, "regardless." But as you can see based on the documentation that Ashley provided, ..." ...if the slide contains any interactive elements, such as buttons or any other object that includes a visited or selected state, Storyline resumes at the slide’s current state if users view the slide more than once...."

sarra powell

Hi 

I am having a terrible time getting articulate replay to work. I've done everything advised in the forums, deleted it, reloaded, updated it, downloaded the zip files.... Checked my windows settings....

It's never worked and I need to insert videos from a previous 08 presentation as they didn't move over into the 13 published output. Can I have advice please - it works for about 3 seconds then say's 'articulate replay has stopped working'. I've been trying to get it running for weeks. The videos work in the preview in articulate 13 but not when published to the server.

Please help!!!

Thanks - I can't waste anymore time on this.

Ashley Terwilliger-Pollard

Hi Sarra and welcome to Heroes! 

So you've already tried the troubleshooting steps below for when Replay is not behaving as expected:

It sounds like there are two errors here - that Replay is not working and shuts down, and then your videos are not playing on the server when published in your course - that it sounds like you created in Presenter? It's possible that your server doesn't support the mp4 mime types, have you checked the published output anywhere else? 

sarra powell

Hi Ashley

Thanks for the welcome.

I hadn't tried verifying the acceleration is enabled - I have saved the report could you let me know where to send it please.

Managed to get the videos working on the server but I need to view them in replay for another project. Previously I used a third party tool but it wrecked my computer - so not doing that again.

Many thanks.

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