Replaying Storyline 360 slides doesn't display all elements properly
Apr 27, 2020
After developing three separate Storyline projects and publishing a SCORM package to embed in an LMS, viewers (including myself) who go through the final materials are seeing various elements display incorrectly when we replay any slide that contains a screencast.
Details about my machine and setup:
- Dell laptop with Intel Core i7 vPro 9th gen
- Windows 10
- Connected to strong wifi with no problems
- Publishing SCORM 1.2 package
- Using Storyline's built-in recording feature to generate the screencasts
Specific problems: screencasts play fine the first time but all subsequent views show a video without typing happening (e.g. text being input into a text box) and elements like arrows, shapes, etc. used to direct attention do not display at all or are shown in a different place than they're supposed to. This happens in previews, Review 360, and the LMS. We don't host files on a separate server.
Can anyone help point me in the right direction to troubleshoot these problems?
1 Reply
Hi Rose,
Thanks for reaching out, and good call to open a case! I seem my teammate, Chester, has tested your file and has asked some additional questions in getting to the root of the issue!
You're in great hands, and I'll follow along as well to share any relevant insight!
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