Report Status to LMS does not change to complete
We are using Storyline 360 and since 2 months I am running in problems with the status "complete" at the end of the course.
If some users (not all of them) reach the end of the course, the status is not changing to "complete".
The actual user was sending following informations to us:
Course Finished – press exit but doesn’t update that it was completed
The LMS which is using is Talent. They told me, that their system doesn't receive the message "completed".
The courses are published to SCORM 1.2., HTML5 with Flash fallback, LMS Reporting Passed / Incomplete. Tracking: all slides must be viewed.
Not everybody is having this problem! The courses are running well for 50 % of the users - that is the inexplicable thing
Any idea to help me? Thanks