Report Status to LMS does not change to complete
Apr 20, 2018
We are using Storyline 360 and since 2 months I am running in problems with the status "complete" at the end of the course.
If some users (not all of them) reach the end of the course, the status is not changing to "complete".
The actual user was sending following informations to us:
Course Finished – press exit but doesn’t update that it was completed
Windows 10
Firefox
The LMS which is using is Talent. They told me, that their system doesn't receive the message "completed".
The courses are published to SCORM 1.2., HTML5 with Flash fallback, LMS Reporting Passed / Incomplete. Tracking: all slides must be viewed.
Not everybody is having this problem! The courses are running well for 50 % of the users - that is the inexplicable thing
Any idea to help me? Thanks
5 Replies
Is there any way that not all slides are being viewed? This could explain why the problem is intermittent.
Perhaps you could try adding a complete course trigger to the final slide and run a test to see if it reports.
No David, the users must view all slides restricted.
I will try the "complete course trigger" on the last slide. Do you know what will happen with the interface of the LMS in that case?
I tested it and the LMS displayed Passed and Complete. The reason I suggest this is mainly to test that the LMS is receiving the message from your course.
If the content is locked down, and it isn't possible to reach the final slide without having viewed every slide, then if it works in your test, there's no reason why you couldn't use this approach instead of tracking based on slide views equalling a certain number.
Out of interest, is there a stray slide anywhere in your .story file that the learner never reaches? I know I've been caught out by this before. The time I encountered this I had a slide dedicated to resource downloads. The slide wasn't in the running order and the learner had to jump to it by clicking a button on the interface. If the learner didn't visit the resources slide they technically hadn't viewed all of the slides so the LMS didn't mark the course as complete.
David, thanks for your reply, the unbelievable is, it happens only to some users, not to all of them. I will update the courses and use the "Completed" trigger on the last slide.
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