Reporting issue in LMS
could someone help with the following?
I have just tested a Scorm 2004 (3rd edition) Storyline based module that was built in my dept.
I took it the first time with a 60% score.
Then I decided to take it again, to check whether the LMS (CSOD) would take into account a better score as we are tracking the best score for all participants. The second time I took it I got 100%, but this isn’t what CSOD registers in reports. CSOD only registers the first attempt, which is problematic when it comes to running reports and having to deal with participants that say they had a better mark than the one we highlight.
Can you help identify what’s going wrong as this is important?
I remember (from one of my previous tickets to CSOD) someone from CSOD saying that the issue is in the completion criteria for the course being “viewing the final slide of the course, and not anything related to the score”. Consequently, he said “once the course is marked complete, the score on the transcript is locked. When the course is attempted again, the user’s score will be saved on the module’s details page”, not in reports.
What I don’t understand is that when I publish the module, I set the tracking to be against the results slide, which has a passing score of 90%.
Has someone been confronted to this before and could you share the fix?