Request Assistance with publishing
Oct 08, 2014
I need to publish a SL1 file that is moderately large but not huge. It will generate all 227 slides (157,000 KB) but will not complete the process. I looked online and found that this can happen with a custom player so I reverted it back to the default - other than turning off the menu resources glossary etc. That hasn't worked. I've tried importing the slides into a new file and didn't touch the player and that didn't work. I have already spent far more time than I have (days in fact) in trying to get this to work. I need to get it out for testing. I will be making revisions so I need to be able to consistently publish it. Any suggestions? I have also been getting the message at times that it can't be saved there isn't enough memory - which our IT guys have declared isn't true. I am beyond frustrated right now.
3 Replies
Hello Dorothy, sorry to hear about the trouble - Have you tried submitting a case with Articulate customer support? They are generally fairly fast to respond - http://www.articulate.com/support/contact/submit.php
Wonderful! Thank you!
Hi Dorothy! I see where you have submitted a case to support (00427406) and you should be hearing from someone soon.
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