Reset Exam Attempt at SCORM Level
Is there a way to reset exam attempts or reporting status at the SCORM level?
We have an exam that only has one attempt allowed. The exam froze and the SCORM session report shows them as incomplete, but it will not let them continue to finish the exam or take another attempt. Marking them complete in the LMS and then deleting completion does not fix this as it doesn't change anything in the SCORM reporting.
As of now, the only options I can think of are to:
1. Delete the SCORM file from the LMS a load it again.
- However this brings about a few inconveniences like having to download the exam reoprt as an excel file first to not lose anyone's records, do it at a time that is unlikely others might be taking the exam, and if this happens to other users we'd have to do this multiple times.
2. Add a transparent/hidden button somewhere only the global admins know about so we can add a trigger to reset the Exam.
- The inconveniences here are having to reset their password to log in as them, log in to the user's account so we can click the hidden button for them, email them about the reset password, and if this happens to other users we'd have to do this for each person.
Thanks in advance!