Reset Quiz Attempts after Failing

Jul 13, 2021

I am having 2 related issues with a simple quiz.  My course allows for 3 attempts before failing.  With an approval email from the person's manager, I want to allow only one more attempt when he re-tries the course.  How do I accomplish this? 

My quiz also does not save the failed attempts if the user exits the course after 2 failed attempts,  Instead when he returns and restarts the course, it is resetting attempts to allow for 3 more.   

I am using Articulate Storyline 360.

1 Reply
Becca Levan

Hello Rebecca,

Thanks for reaching out and describing what you're trying to achieve. Happy to offer some guidance!

To allow one retry after manager approval, I suggest looking into your learning management system (LMS) settings. Most LMSs have a "lockout" feature that will prevent the learner from accessing the course after a certain number of attempts. 

  • What LMS are you using? Hopefully, other folks using the same LMS can chime in with their tips!

To help troubleshoot why those failed attempts aren't being saved, I need a little more info on your quiz and LMS reporting/tracking settings. Are you able to share your file here so I could take a look? If you prefer, you can share it privately, and I'll delete it once done!