Reset Scrolling Panel to initial State when revisiting

I have a layer (we'll call this one A) that has a scrolling panel on it. You can scroll through it and look through the information. I have set the layer to "resume to initial state" with the intent that if you come back to this layer, it should be just like it was never viewed before. 

When the user clicks another button, they can open a different layer (and we'll call this one B) and layer A closes. It is also setup the same way to resume to initial state. 

If the user clicks a button to open layer A again, the scrolling panel still is not resetting to its initial state. It opens the layer right where the scrolling panel was when the user left off before. 

Any suggestions on how to make sure that the revisit on to the layer always starts at the top of the scrolling panel?

13 Replies
Ashley Terwilliger

Hi Brandon,

I'm testing this out in a new file so that I can share it with our team, as I'd agree with Phil and just wanted to confirm:

1 slide, 2 layers - each layer set to hide the other layers, and with a scrolling panel? All slide and layer properties set to "reset to initial state"? Anything else different or unique I should include?

Ashley Terwilliger

Thanks for confirming Brandon - and I did report it to our team. It seems to be just the scrolling panels that don't reset as I placed some audio on the slide layer and that reset as expected. Also, visiting a new slide entirely and then revisiting the slide layers it was reset as well. I don't have a time frame in regards to when I'd hear back from our QA team, but will include any additional updates here once available. 

Lucas Cecchetto

Hi all,

I'm having the opposite problem... I want the scrolling panel to resume where the user left off when they left the slide.

I have it set to resume saved state but it's not working in preview or published, it just starts at the top of the scrolling panel.

Why can't I have Brandon's problem and he have mine?

Brandon Tanguay

To my knowledge this has not been fixed :-( But again... I know my issue was the opposite of yours.

I have attached a quick file that I created simulating the layers where it returns you to the layer with the scrolling panel, right where you left off. Is this what you are trying to achieve?

Lucas Cecchetto

I changed yours around to match what I am trying to do on mine and am getting the same reaction that I'm getting on my own project (discreet and too big to post).

The reason yours is going back to the same spot the user left at is because you're not actually leaving the slide, you're just going to another layer and back so the scrolling panel thinks you stayed there. I have attached layer_issue-2 which I basically put your close button on a different slide rather than a different layer. Then I went to the player settings and got rid of the menu tab for the new slide so you can only access it through your button.

I need the menu tabs for my project so putting them into separate layers to make this work for me would not be the solution, but I understand now how you were getting what I wanted.

 

JC Goyette

I'm experiencing the same problem:

  • The base layer is set to "reset to initial state" when revisiting
  • The slide layer (with the panel) is set to "reset to initial state" when revisiting
  • Everything gets reset... except the panel, which keeps its position.

It only resets when you actively got to another slide and then come back to it. However, jumping to that same slide, like a replay button doesn't count as a proper revisit.

Leslie McKerchie

Thanks for following up Brandon. It has been a while since we've talked about this issue and we are working to better reflect user impact on these issues.

I'm updating the report to reflect user impact, but I do not have an update to provide at this time. 

It seems like you're still subscribed and we will be sure to update you here when we can.