"Reset to initial state" not working since latest update

Dec 09, 2019

Hi there,

I have video on each slide that plays automatically, have set each slide to "reset to initial state" and have a "jump to slide" trigger for the same slide for each of the slides.

This was working prior to the update and I have a published SCORM output that works fine, however I have gone back into the working file to make a small change and now the "reset to initial state" it is no longer working.  Was there a change with the new update that would affect this from working?

Thanks,

Jana 

11 Replies
Katie Riggio

Hi Pete,

I'm happy to investigate this with you! Referencing Jana's case, our Support team connected the experience to an open bug in Storyline 360:

  • Behavior: Video does not play when revisiting the slide, even if the video is set to play automatically and the slide is set to reset to initial state when revisiting.
  • Workaround: One option is to create the following trigger: When: When the timeline starts on this slide Action: Play video Video 1

Let us know if that doesn't help or if you see something different!

Leslie McKerchie

Hi Pete,

I appreciate you sharing some additional details of what you are experiencing.

It sounds like what you are seeing is the expected behavior.

Slide layers are intended to lay information on top of the base layer. When you close a slide layer, this does not trigger the slide timeline to start over. A manual trigger, such as hiding the layer AND jump to slide (this slide) is what would be needed.

If I've misunderstood or you have an example you'd like us to take a closer look at, please feel free to share your .story file.

Becca Levan

Hello Everyone!

I'm happy to return to this discussion with an update—we've fixed the issue where the:

  • Video Doesn't Play when Revisiting.

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes.

If this happens again, please let us know! Or you can work directly with our support engineers here.