In the published version of my recent project when I click on the resource tab it reveals only one letter of an entire column of resources I've included.
Also, the 'notes' pane displays a font that is too small.
When I preview the project both issues are working fine. I haven't yet published it to the website but I have a 'drop dead' deadline of Monday the 27th that I'm working toward and I need to resolve these issues - fast.
So the resources tab opens to a full display and the notes page is
displaying a font that's larger than 8 or 10 pts? I guess I'll get my web
guy to post it and see what happens. Fingers crossed.
I'm not sure where the link came in our series of correspondence but you
have already captured my project, published it and send me a screen shot of
the notes pane. So I'm stumped about what the link is.
However I am still wanting to have the notes pane in my published version
have the same sized font. Did you get my e-mail in which I showed you how
my published version compared in size to my preview version and your screen
shot?
that link may have been to your published version but I'm getting the error above when I click on it. I haven't received an email from you but if you attach anything via email it won't display in the post...you'll need to come in and use the 'add attachment' button at the bottom of the post.
just a thought - do you have your Windows DPI set to the recommended 96dpi or 100% if using Windows 10
I've already downloaded your first story file from above and published it without issue. I thought you were sharing the published version. If your IT guy can't help perhaps you should submit a case with Articulate.
Hello Mary - That link is not working for me. Where are you uploading the file for your learners to view? A link to that output would need to be shared for us to take a peek.
I did the same as Wendy and published myself. Do you have an issue with my published output here?
The only problem with the example is it happens to be a slide that has no
'notes' pane. My issue at the moment is that the 'notes' pane displays text
that is too small. The font size needs to be larger. Could you do the
second slide as an example please?
As for the other piece. I wasn't sure what to send you so I send the
Story.html5.html piece of the published version.
My fallback has always been Google - plain old Google. But when I started
having issues with this course I went to Google Chrome. I get the same
result re: the font size on the notes page but...your images look normal.
I've asked our webmaster to post the project into the environment where it
is going to live and I'll see what happens there.
Thanks for everybody's efforts. I'll let you know what happens.
All is well!! I had the webmaster post the course and everything is as it
should be. I don't understand why it looks different on my browser. I know
he uses Firefox. Maybe that browser is more vigorous than the others
although I understand there are more users for Google Chrome worldwide than
there are for any other browser.
Glad to hear that its' working as expected now Mary.
Sounds like you may have been publishing and then viewing locally, which can cause some security restrictions that do not display as expected until loaded into the intended environment. You can read more about that here if you'd like.
19 Replies
This post was removed by the author
Hi Mary
do you have the latest update installed for the version you are using?
https://articulate.com/p/downloads
Happy to take a look if you want to share your .story file
https://www.dropbox.com/s/exskt4f87yimw6r/Legislation.story?dl=0
Here's the Dropbox link to my project.
Thanks for the help.
Mary
Hi Mary
I've done a publish of your file and viewed in locally in Chrome and it appears to be working fine for me unless i misunderstand the issue.
So the resources tab opens to a full display and the notes page is
displaying a font that's larger than 8 or 10 pts? I guess I'll get my web
guy to post it and see what happens. Fingers crossed.
Thanks for your attention and help.
Mary
Hi Mary
sorry I took this snap and forgot to add it. Yes the Notes tab font is larger that 8/10pt
I've attached a zip of the published output
https://articulate-heroes.s3.amazonaws.com/uploads/rte/jknqxblg
Hi Mary
not sure what that link is...I get this when I click it
I'm not sure where the link came in our series of correspondence but you
have already captured my project, published it and send me a screen shot of
the notes pane. So I'm stumped about what the link is.
However I am still wanting to have the notes pane in my published version
have the same sized font. Did you get my e-mail in which I showed you how
my published version compared in size to my preview version and your screen
shot?
Mary
Hi Mary
that link may have been to your published version but I'm getting the error above when I click on it. I haven't received an email from you but if you attach anything via email it won't display in the post...you'll need to come in and use the 'add attachment' button at the bottom of the post.
just a thought - do you have your Windows DPI set to the recommended 96dpi or 100% if using Windows 10
This post was removed by the author
I hope this is the version that is needed. And, yes...my Windows dpi is set at 100%
Hi Mary
I've already downloaded your first story file from above and published it without issue. I thought you were sharing the published version. If your IT guy can't help perhaps you should submit a case with Articulate.
Here's the published version of my project
Hello Mary - That link is not working for me. Where are you uploading the file for your learners to view? A link to that output would need to be shared for us to take a peek.
I did the same as Wendy and published myself. Do you have an issue with my published output here?
The only problem with the example is it happens to be a slide that has no
'notes' pane. My issue at the moment is that the 'notes' pane displays text
that is too small. The font size needs to be larger. Could you do the
second slide as an example please?
As for the other piece. I wasn't sure what to send you so I send the
Story.html5.html piece of the published version.
Mary
Hi Mary - Can you share some information about the browser you are viewing the content in?
I took a look at Slide 2 as you mentioned.
Flash:
HTML5:
My fallback has always been Google - plain old Google. But when I started
having issues with this course I went to Google Chrome. I get the same
result re: the font size on the notes page but...your images look normal.
I've asked our webmaster to post the project into the environment where it
is going to live and I'll see what happens there.
Thanks for everybody's efforts. I'll let you know what happens.
Mary
Sounds great Mary - let us know what you find out :)
All is well!! I had the webmaster post the course and everything is as it
should be. I don't understand why it looks different on my browser. I know
he uses Firefox. Maybe that browser is more vigorous than the others
although I understand there are more users for Google Chrome worldwide than
there are for any other browser.
Again, Thanks
Mary
Glad to hear that its' working as expected now Mary.
Sounds like you may have been publishing and then viewing locally, which can cause some security restrictions that do not display as expected until loaded into the intended environment. You can read more about that here if you'd like.
This discussion is closed. You can start a new discussion or contact Articulate Support.