If you reduce the font back to 100% does the issue resolve itself? It could be a lack of space issue. The previous one you created was that in SL2? SL360 has been completely rebuilt for better HTML5 output so it could be related to the way it is being displayed in HTML5 - if you publish to flash does it display correctly.
I'm stumped. I thought it may have been your story size and the added pixels that SL adds when you have player features enabled but I tried changing story size and that had same effect. Created a new project file and imported your slides in, published just to Flash - same thing.
I'd log a ticket with support and see if they can help. In the meantime, hopefully someone else can chime in to help you.
I took a look as well (as I noticed you hadn't submitted a support case yet) and I also think it's connected to your Story size. I tested adjusting that story size to a more standard size for my screen using the 16:9 ratio, and then publishing for Flash only (I wasn't sure if that's what you need - but saw Wendy tested Flash only) and you can view that copy here on Tempshare. That one looked a lot better to me!
Keep in mind that while previewing, if you set a fairly large story size, we can only display that in the confines of Storyline's UI so things will get scaled down to fit. If you'll ultimately be uploading and users should be access on a device with a much larger resolution, you'll need to publish and test in that environment. If you're not ready to upload to your server or LMS yet, check out a few of the options mentioned here.
Interesting Ashley, I too noticed the width of the story size was the max 2047 but the height was only 1582 so I didn't think it would squish the top tabs.
Hi, I cloned a course (which looked fine) and am having a similar issue. In the preview and when published the Resource tab is gone. I checked the label and noticed the "R" is capitalized in the labels but not in the Player Tabs listing. I tried importing a screen from another course that works properly and the same thing happens. Any thoughts? These need to match the other courses so changing story size is not really an option.
11 Replies
Hi Melissa
hard to say without seeing the file setup.
Can you share the .story file?
Hello Wendy
I did increase the player font.
I am using Storyline 360
Both Publish and Preview
I cant share the file because its internal info for my company.
If you reduce the font back to 100% does the issue resolve itself? It could be a lack of space issue. The previous one you created was that in SL2? SL360 has been completely rebuilt for better HTML5 output so it could be related to the way it is being displayed in HTML5 - if you publish to flash does it display correctly.
Here is a sample file...
the resources tab is showing up VERY small. Who can read that??
If I increase the font size the tab doesnt show up at all..
What is the deal?
I appreciate any help.
Hi Melissa
I'm stumped. I thought it may have been your story size and the added pixels that SL adds when you have player features enabled but I tried changing story size and that had same effect. Created a new project file and imported your slides in, published just to Flash - same thing.
I'd log a ticket with support and see if they can help. In the meantime, hopefully someone else can chime in to help you.
thank you
Hi Melissa,
I took a look as well (as I noticed you hadn't submitted a support case yet) and I also think it's connected to your Story size. I tested adjusting that story size to a more standard size for my screen using the 16:9 ratio, and then publishing for Flash only (I wasn't sure if that's what you need - but saw Wendy tested Flash only) and you can view that copy here on Tempshare. That one looked a lot better to me!
Keep in mind that while previewing, if you set a fairly large story size, we can only display that in the confines of Storyline's UI so things will get scaled down to fit. If you'll ultimately be uploading and users should be access on a device with a much larger resolution, you'll need to publish and test in that environment. If you're not ready to upload to your server or LMS yet, check out a few of the options mentioned here.
Interesting Ashley, I too noticed the width of the story size was the max 2047 but the height was only 1582 so I didn't think it would squish the top tabs.
I will play with the Story size, thank you!
Hi, I cloned a course (which looked fine) and am having a similar issue. In the preview and when published the Resource tab is gone. I checked the label and noticed the "R" is capitalized in the labels but not in the Player Tabs listing. I tried importing a screen from another course that works properly and the same thing happens. Any thoughts? These need to match the other courses so changing story size is not really an option.
Hi Tim
that 'resources' label isn't a custom one with the real one hiding somewhere else is it? I can't tell from the screenshot.
If you look at the icons below - when highlighted on your 'resource' tab are the edit/trash icons active? If so then it is a custom made tab.
This discussion is closed. You can start a new discussion or contact Articulate Support.