2 Replies
Ashley Terwilliger

Hi Moran,

Sorry to hear about the missing work (and the course shut down!). A few things to check in terms of finding your course again and preventing this in the future. There could be a copy of the file in your temp folders. Here's how to check: 

1. Open this folder in Windows Explorer:  

%Appdata%\Articulate\Storyline 

2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3. Change the file extension of the copy on your desktop from *.tmp to *.story. 

4. Double-click the file to open it in Storyline. 

Next, also check that you're using the latest update of Storyline 2 Update 13 and working on local project files as detailed here. 

Let me know if you're able to track it down that way! 

Alyssa Gomez

Oh no, Morgan! 

I'm really sorry you've lost your work. It's an awful position to be in, made only more frustrating by how tricky it is to track down the the reason why Storyline crashed. There are a few things that we know can contribute to these kinds of issues, mainly working from a network or shared drive. The majority of users who follow the best practices outlined here don't run into any issues like these. Please take a look and let me know if you have any questions.

Try looking in your temp folders to find another version of your project that may contain the work you lost, and then follow those guidelines to prevent any future issues.