Restricted navigation not working in HTML5 output when course is resumed
I have a course which was built with Storyline 360 and published to LMS SCORM 2004, and I'm having a serious issue with the player in the HTML5 output.
My menu is set to 'Restricted', so that users may go back to previously viewed slides but not skip ahead in the course. This feature works well if the user takes the entire course in one session. However, if they log out of our LMS and come back to the training later, access to previously viewed sections is disabled from the menu and everything is now locked.
I have my course settings to 'Always Resume' on restart, so that is definitely not the problem. I also know this because the course progress is saved correctly, and the user is always able to resume the training from where they left off. It is only the player itself that is reset every time they log out and log back in, and they wer not able to click on any of the previous slides anymore. (I was able to replicate this in SCORM Cloud, too).
This is a huge issue, as it pretty much makes the restricted navigation option useless. If you have a course that is long, like ours, you know that most learners will not complete it in one session. Unfortunately, setting menu navigation to 'Free' does not help me either, as this is a compliance course that needs to keep users from skipping ahead.
I have already notified the Storyline support team about this bug, and they were able to reproduce it. However, they haven't yet provided a timeline on when it might be resolved.
Has anyone else encountered the same problem? If so, have you come up with any creative workarounds? I would really appreciate any input from the community, since I'm not sure we can wait months for it to be fixed.