Result slide scoring from incorrect

Feb 14, 2019

Hi everyone!

Some help on the following please. I have a course in Storyline with 5 scenarios in the course. Each scenario end with 3 questions and a result slide. The user must pass scenario 1 before he can continue to scenario 2 and so on. The issue is the following. The user completes scenario 1 and fails with a score of eg 30%. He then exit the course on the result slide. He then launch the course again from the LMS (Cornerstone), gets the bookmark pop-up to resume where he left off, selects yes and when he reaches the result slide again, the score changed from 30% to 100%, and sometimes to even a 1100%. See attached. I did play around with the result slide properties, with the Reset to Initial State and Resume saved state, but still the same issue. Any thoughts why the % changed? Might it be that I have more than the usual result slide per course? I have 5 result slides in the course. Thanks!!! :-)

Fail_score.jpg
Incorrect_fail_score.jpg

9 Replies

Crystal Horn
Staff

5 years ago02/14/19 at 5:43 pm (UTC)

Hello Tertius! I'd like to see if I can help understand why the score is inaccurate when you resume your course on the results slide. With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Tertius Van Rensburg
Author

5 years ago02/15/19 at 6:29 am (UTC)

Hi Crystal. I will upload, no problem. One suggestion I got is to build each scenario as a SCO inside my training programme. But I have never done it before, so that's the next learning curve.

I have uploaded the file and the two result slides showing the two different scores.

Thanks!!

Tertius Van Rensburg
Author

5 years ago02/15/19 at 7:12 am (UTC)

Hi Crystal, case number is 01697222

Thanks!

Tertius Van Rensburg
Author

5 years ago02/15/19 at 9:13 am (UTC)

Hi Crystal

I have found a workaround. I have removed the Submit results on each Result slide for each scenario. I then inserted one Result slide which will calculate the % of all the result slides. This is then written to the LMS. Only draw back for the client is that they will not be able to track the pass/fail per scenario as each result slide in each scenario will not write back to the LMS.

I will later build each scenario in a separate SCO for better tracking.

Thanks!!

Tertius Van Rensburg
Author

5 years ago02/15/19 at 9:54 am (UTC)

And now I ran into the Infinty% issue!! I see its a bug. Is there a fix yet??

Tertius Van Rensburg
Author

5 years ago02/15/19 at 10:28 am (UTC)

Hi Crystal - Found a workaround. I have selected the option to calculate all questions and not result slides in my course result slide, and the infinity message disappeared.

Thanks!

5 years ago02/15/19 at 2:07 pm (UTC)

Hi there, Tertius! You had a really productive day so far. ☺️

I'm glad you got your course working the way you need. I'll still have a look at your original file to explore the score change when resuming the course, and I'll keep you posted.