Hi, I've used this exact same results slide in a prior project but, for some reason, I can't get it to work in this one. After I answer the last question, the story gets hung up and doesn't know where to go. Can you help me?
Hi there Kim! Thanks for sharing your file with me. I do see where the results slide is getting stuck after the last quiz question, but I don't see anything in your file that would cause that behavior. I'd like to connect you with our Support Engineers so they can have a closer look. Your case number is 01085383, and they'll be in touch shortly!
I took a look at the support case that was filed for Kim and it looks like she was able to resolve the problem on her own by creating a new result slide.
If you'd like us to take a look at your .story file, feel free to share.
I completely understand that you can't share your file publicly, but you also have the option to share it privately in a case here. We keep all files confidential and can even sign an NDA, if you'd like.
I am encountering the same issue. My results slide was working fine and suddenly once I reach the end of the quiz in Review 360, it hangs on the 10th and final question. I have replaced the results slide twice but the problem remains.
It looks like in Stevie's case, corrupted elements were affecting the Results Slide. Removing those corrupted elements and then adding them again did the trick! Do you see an error report appear on specific slides? If so, this is an indicator that there is a corrupted element on that particular slide.
If you'd like us to take a look at the file, here's a private upload link! Our team will take a look and continue troubleshooting in a support case.
Thanks for getting back to me! I had no error message; the final quiz question just wouldn't progress to the results slide (even though it worked fine at first). I thought the corrupt elements was a good shout so I saved the project as a .storytemplate then started a new project and imported every slide except the results slide and created a new results slide. It seems to be working now :)
If it happens again I will be in touch! You folks are absolutely the best support network I have ever encountered!
Thanks so much for the kudos, and I'm glad you were able to troubleshoot the issue by importing your slides into a blank project and recreating the results slide!
A great tip for anyone running into erratic behavior!
11 Replies
Hi there Kim! Thanks for sharing your file with me. I do see where the results slide is getting stuck after the last quiz question, but I don't see anything in your file that would cause that behavior. I'd like to connect you with our Support Engineers so they can have a closer look. Your case number is 01085383, and they'll be in touch shortly!
Hi, I have this exact problem. Did anyone ever find a solution? It would be really helpful if it could be posted on here.
Hi Stevi and welcome to E-Learning Heroes :)
I took a look at the support case that was filed for Kim and it looks like she was able to resolve the problem on her own by creating a new result slide.
If you'd like us to take a look at your .story file, feel free to share.
Tried creating new results slides, didn’t work. I don’t know if I can share the file, it’s commercially sensitive.
Sent from my iPad
Hi Stevi,
I completely understand that you can't share your file publicly, but you also have the option to share it privately in a case here. We keep all files confidential and can even sign an NDA, if you'd like.
Hi Alyssa,
Thank you for this. I’ve talked to my boss and he’d like you to have a look at the file. Is there any cost involved please?
Stevi
Sent from my iPad
Not at all Stevi. Thanks for reaching out to our team so that we can take a look.
I am encountering the same issue. My results slide was working fine and suddenly once I reach the end of the quiz in Review 360, it hangs on the 10th and final question. I have replaced the results slide twice but the problem remains.
Was there a resolution to Stevi's problem?
thanks!
Hi Stella!
It looks like in Stevie's case, corrupted elements were affecting the Results Slide. Removing those corrupted elements and then adding them again did the trick! Do you see an error report appear on specific slides? If so, this is an indicator that there is a corrupted element on that particular slide.
If you'd like us to take a look at the file, here's a private upload link! Our team will take a look and continue troubleshooting in a support case.
Hi Lauren
Thanks for getting back to me! I had no error message; the final quiz question just wouldn't progress to the results slide (even though it worked fine at first). I thought the corrupt elements was a good shout so I saved the project as a .storytemplate then started a new project and imported every slide except the results slide and created a new results slide. It seems to be working now :)
If it happens again I will be in touch! You folks are absolutely the best support network I have ever encountered!
Thank you!
Hi Stella,
Thanks so much for the kudos, and I'm glad you were able to troubleshoot the issue by importing your slides into a blank project and recreating the results slide!
A great tip for anyone running into erratic behavior!
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