Results slide not loading
Jun 23, 2020
Having an issue with certain files getting stuck on the results slide. The wheel just spins indefinitely. I've had several colleagues test the same files. Two of us get stuck in the exact same way as it transitions from the final knowledge check slide to the results, while two other colleagues are able to play through the file with no issues.
I've tried the fixes suggested by Articulate of uninstalling then re-installing Storyline 360. I've also tried clearing my temporary folders as well as browser cache.
These files are being downloaded from a SharePoint site and then saved on my desktop.
7 Replies
Hi Allison, the two people that it worked for, are they using different browsers. Is there any correlation between working/not working and the browser used.
I am having the same problem. I am not even using a browser I am getting the problem in preview mode.
Hi Allison and Keith,
Thank you both for reaching out, and I'm sorry you're running into this issue! It seems we do have a recent bug that is causing similar loading glitches when using an OpenType font.
I'd like to confirm this is what you're running into. Can you share your file with our support engineers to take a look using the link below? Thanks!
Hello. I am experiencing the same issues. The results slide doesn't load, just have the 3 dots appearing, and I am also not able to add slide/number/progress % as this causes the same issue. I get a blank screen. Any ideas or is it a corrupt file on my side?
I have changed the font from the custom font I was using (only for the built in variables not my whole course) and it works. Not ideal, but a fix in the meantime. Would you mind sharing an update on this issue? Thank you :)
Hi Carol,
Thanks for following up! We released a hotfix for this issue yesterday in Storyline 360!
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
If you're on the latest version and are still seeing these issues, connect with our support engineers to take a closer look and confirm what you're seeing!
Hi Ren
Thanks this is a fast turnaround!! Well done Articulate 😊 I am updating 360 right away.
Cheers
Carol
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