Results slide not working

Hi, Ant -- Thanks for the screenshot, but would you possibly be able to share your file so that it's a bit easier to take a look at how things are set up?

Thanks Christie, but it's 66MB - I'm not sure that will upload here?!

Can I send it to you via WeTransfer?

Hi Ant,

You should be able to upload 66MB here - but you can also always send it along to our Support team here. 

Hi Ant try creating a new results slide, but do not delete the current one just replace it.  I had this happen and fixed by putting the old one in a scene labelled do not delete

Great suggestion, Phil! Ant, please let us know if that will work for you, or if you still need additional assistance, we're always happy to take a look at your file. :)

I think this has worked - thanks for the suggestions everyone, will report back if I need any more help with this :)

Thanks Ant for the update and feel free to keep us posted. 

Thank you Phil, never come across this glitch before but your solution worked straightaway. Thank you.

Thanks so much. Just saved me in Storyline 360 with 3 screencasts in a story.

Thank you Phil. I just used your solution to save a Storyline 360 project with several videos in it.

Hello Amanda and welcome to E-Learning Heroes :)

So glad that you were able to find the help you needed and I appreciate you chiming in to share with the community.

Hi,

I'm having a results slide error as well with a simple 8 questions quiz in Storyline 360. The passing score is 80% - if I get 2 questions wrong (75%) the results slide shows that I pass the quiz (see screenshot). I have 2 quizzes with the identical error. Can you help figure out what's going on? (I don't know if this is related, but the % sign doubles up on the results slide - I can't seem to be able to delete it). Thanks!

Hello Sue!

Absolutely, we are happy to help! Would you mind sharing your file with us? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

Thanks, Lauren. Here are the files.

Hi Sue, 

Thank you for sharing your files! 

I reviewed both files and was experiencing the same issue you were seeing. The issue appeared to be with how the scores were setup. I duplicated the results slides, removed the existing show layer triggers, and had Storyline create those triggers after defining what the passing score was in the Results Slide Properties: 

I reviewed the quizzes again and each time I scored 75%, the results slide no longer said that I passed the quiz. I am attaching updated versions of this course to my comment. Please let us know if you are continuing to hit any snags!