Resume / Bookmark - not working properly (SABA Cloud)

Can you publish to scorm 2004? There is a limit on the amount of data that can be stored in scorm 1.2.  If you are using scorm 20004 ensure you are not using v1 or 2

Phil,

Thank you for your insights!  If true, this is an important and significant piece of information for those of us that publish on LMS-SCORM 1.2.   Is there additional information, links or context that you can share?

Hi Tom,

You can read information about the suspend data elements here and how the different Scorm options will behave. 

Hi Ashley,  It is difficult to absolutely confirm whether your recommendation would resolve our issue.  My LMS Admininstrator instructed me to divide the course into two (2) parts.  It works and the course is back online.  I sincerely appreciate your support and all of the other Community discussion that I managed to find on the topic.  I suspect you were right all along; I only wish I could confirm it was the proper fix.

Thanks for the update Tom and glad you were able to find a solution that works for you. 

This is happening now to many of our old courses that we're updating. When published in Storyline 1 a couple of years ago there were no issues. For some reason, now when we update a course, just a simple text update in Storyline 2 and republish the course, the bookmarking doesn't behave as expected. The bookmarking works properly until we reach the end of the course, around the test and results slides, that's where the error starts to happen as described in the first post here. What can we do? 

By the way, the courses are small, around 30 slides. 

Hi Sam,

Storyline 2 did include some more features and data than Storyline 1, so it's possible you're hitting the suspend data limit sooner than you were before. You mentioned that it's happening towards the end of the course - is it consistent to a certain slide or section? That's a good indication of the suspend data limit being hit. I'd take a look at the article here for some additional ideas. 

Hi guys, 

I want to share with you a solution I found for this issue.

I was facing the same problem with some of the courses I developed. Besides the bookmark problem, which resumes to an specific page instead of the last one I visited, despite finishing the course, the LMS wasn't changing status to complete.

I noticed that this specific page was with a different master template, which was renamed with a long label, so, I edited to a short one and then the bookmark started working properly.

I had an insight after visiting this topic, although the cause is different, I hope this experience could help somebody.

Best regards.

Thanks Paula for that idea and glad you found a solution that worked for you! 

I'm having bookmark issues that are very similar, but the Suspend Data Limit article isn't answering all my questions. I'm needing to understand the exact behavior of Storyline.

1. If I'm using SCORM 1.2 and meet the 4,096 character limit on a slide, does bookmark save on that slide or the previous slide?
2. I'm also aware that character count includes interactions, buttons and even revisiting pages. What is the behavior then? Does bookmark save on the slide where the limit is met?
3. Is there a time limit for suspend data? For example, some people can return to a course in a hour and resume where they left off, but others can return a month later and they must start from the beginning.

The code is all sent from the course and in some LMSs it gets truncated. I don’t think you get sent to the last slide where the code reached the limit rather the last slide that is intelligible after the truncation.

Sent from my iPhone