I have a custom player skin I'm using and it works well for the vast majority of our users. However, if a user is using a display with a resolution of 1024 x 768 or lower (example attached) the buttons are outside the resume window frame.
I'm not certain what steps I need to take to resolve the issue. I was hoping someone here would have an idea. I've attached the exported .xml file (Relevant Articulate Article) so that you can see the player being used and it's current settings.
Storyline 3, latest version for Windows.
Thanks in advance for any help you can provide on this one.
While I wasn't able to determine a solution to this problem, I wanted to post how I will be handling this with our community of learners for anyone else who stumbles across this topic with a similar concern.
We are informing those affected of the following possible alternatives:
Alternative 1 - Connect your device to a monitor with a higher resolution than 1024 x 768.
Alternative 2 - Continue your training on a smart phone or tablet.
Alternative 3 - Continue your training on a different computer at your workplace, family member's residence or the public library.
I appreciate you sharing the alternatives! I know this will be helpful for other community members who come across this discussion with a similar request.
3 Replies
bump
While I wasn't able to determine a solution to this problem, I wanted to post how I will be handling this with our community of learners for anyone else who stumbles across this topic with a similar concern.
We are informing those affected of the following possible alternatives:
Alternative 1 - Connect your device to a monitor with a higher resolution than 1024 x 768.
Alternative 2 - Continue your training on a smart phone or tablet.
Alternative 3 - Continue your training on a different computer at your workplace, family member's residence or the public library.
Hello John!
I appreciate you sharing the alternatives! I know this will be helpful for other community members who come across this discussion with a similar request.
This discussion is closed. You can start a new discussion or contact Articulate Support.