Resume prompt taking me only to scene menu, not last slide viewed

Aug 15, 2014

Jennifer Hancock
By Jennifer Hancock

Hi Heroes & HAPPY FRIDAY!

I've been having some trouble with the resume prompt in my course and I'm hoping someone can help

I have a large course that I have split into several scenes, Introduction, Topic 1, Topic 2, and so on. The final slide of my Introduction has a course menu that allows users to jump to a topic (Next button is disabled at first). I have this slide set to "resume saved state" because they are brought back here once they finish a topic so they can see their progress (topics are checked and faded out). After all topics are completed, the Next button is enabled (with a variable) which directs them to the summary scene.

I have set the Player to "Prompt to resume" on restart. When I return to the course I am always taken to this Topic Menu, even if I'm in the middle of a topic. I would like Resume to take the user back to the slide they left off on.

I've tried several different things, including Restricting and Unrestricting navigation, but I'm not getting it.

Any ideas?

THANK YOU!!

Jennifer

4 Replies
Jennifer Hancock
over 9 years ago08/15/14 at 9:48 am (UTC)

I've done some more research and I realize this is only happening when I exit the course using my "Exit Course" link I've added to the Player. If I exit by just closing the IE window, it seems to be ok. Hmmm... I haven't done anything bizarre with the Exit Course link, it simply exits the course upon user click.

Ashley Terwilliger-Pollard
over 9 years ago08/15/14 at 12:53 pm (UTC)

Hi Jennifer,

Is it only occurring when you use Internet Explorer? What version of IE are you using? The exit course trigger is known to cause some odd behavior as described here, but with that being said I haven't heard of just particular issues with the resume behavior. Are you hosting this in a web server or LMS? If it's hosted in an LMS, you may also want to look at testing the course within a site such as SCORM Cloud which is an industry standard for testing SCORM Content and to see how it behaves. If the course behaves normally there, it may be an issue with how your LMS and IE are working together as well.

Please feel free to keep it posted as you're able to do some additional testing and let us know how it's behaving.

Jennifer Hancock
over 9 years ago08/18/14 at 7:35 am (UTC)

Ashley Terwilliger said:

Hi Jennifer,

Is it only occurring when you use Internet Explorer? What version of IE are you using? The exit course trigger is known to cause some odd behavior as described here, but with that being said I haven't heard of just particular issues with the resume behavior. Are you hosting this in a web server or LMS? If it's hosted in an LMS, you may also want to look at testing the course within a site such as SCORM Cloud which is an industry standard for testing SCORM Content and to see how it behaves. If the course behaves normally there, it may be an issue with how your LMS and IE are working together as well.

Please feel free to keep it posted as you're able to do some additional testing and let us know how it's behaving.

Ashley Terwilliger-Pollard
over 9 years ago08/18/14 at 8:50 am (UTC)

Hi Jennifer,

If it worked for you within SCORM Cloud and using the same browser you've been testing in, I'd suggest sharing those results with your LMS team to see if there is a restriction on using the Exit course trigger or that particular browser. There is a modification described in the previously linked article that I've copied below. Since it's a modification of the published output, I can't offer additional assistance around this - but do know a few users have shared in the forums that this works for them.

If the Exit course trigger still doesn't work after uploading the course to your LMS, try the following:

It's strongly recommended that you create a backup of the Configuration.js file prior to modifying it as described below.

  1. Locate the Configuration.js in the following directory, depending on your version of Windows:
    • 32-bit Windows: C:\Program Files\Articulate\Articulate Storyline\Content\lms
    • 64-bit Windows: C:\Program Files (x86)\Articulate\Articulate Storyline\Content\lms
  2. Open the Configuration.js file in a text editor, such as Notepad.
  3. Change this line: var EXIT_BEHAVIOR = “SCORM_RECOMMENDED”;

    To: var EXIT_BEHAVIOR = “ALWAYS_CLOSE”;
  4. Republish your course.

If it still doesn't work, try changing the line in step 3 to: var EXIT_BEHAVIOR = “ALWAYS_CLOSE_TOP”;

This discussion is closed. You can start a new discussion or contact Articulate Support.