Resume Quirk When Using Tin Can API

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE Has anyone seen this issue? Not sure if this is a Storyline Tin Can implementation issue or a Rustici SCORM Cloud Tin Can issue. The course will be released using the SCORM Cloud/Engine, so we need to find an answer.

When our Storyline course, using Tin Can API, is posted on SCORM Cloud, the resume feature does not work as expected. Here's what our testing has found:

  • When the course is run from a local hard drive, the resume feature works as expected (desktop).
  • When run from a web server, the resume feature works as expected (mobile and desktop).
  • When run from the Articulate Online LMS, the resume feature works as expected (mobile and desktop).
  • When the course is run from the SCORM Cloud, the resume feature does not work if any lessons are checked on the main menu slide - the check marks are graphics that are displayed on the slide based on a variable being true (mobile and desktop).

When published to the SCORM Cloud using SCORM 2004, the resume feature works for desktop. However, we need to run this on iPads using Articulate's Mobile Player which requires Tin Can for authentication.

We've tried forcing the resume, using the local Flash cookie, etc. No difference. Has anyone else run into an issue with Tin Can and Resume?

3 Replies
Garry Nordenstam

Hi Peter,

I did that already since we have Platinum support. I first received a response that basically pointed me to the existing tutorial on how to publish a course and that if I still had problems after doing it the right way, I should contact them again. I sent a response and after submitting my .story file a second time, they have now indicated that they are working on it.

I'd like to get this resolved as quickly as possible. So I thought I'd throw the question out to the user group at large to see if anyone else has experienced this. The free forums seem to generate much quicker responses than paid support does.

Thanks,

--Garry