"Resume saved state" on mobile

Mar 27, 2017

Hi all,

I am having some problems viewing my course on a mobile device, and I think it's because "resume saved state" isn't working properly. I've found a few other discussion threads of people reporting similar issues with "resume saved state," but I haven't been able to find a fix for my problem.

Here's what's happening: On some slides I have a transparent (invisible) box covering the buttons on the slide. When the audio completes, the box changes to Hidden, so the learner can click the buttons. What's supposed to happen is that if the learner returns to the slide later, the audio doesn't play and the box is still Hidden so the learner can still click the buttons. This works fine on desktop. However, in the mobile version, when the learner returns to the slide the box is Normal-- but the audio doesn't play, meaning that the box never gets Hidden and the learner can never click the buttons.

Is anyone aware of a fix for this? (Setting the slides to "reset to initial state" isn't an option.)

11 Replies
Alyssa Gomez

Hi Adrienne!

Thanks for letting us know what's going on. I put together a quick sample file that I think matches the description you included, and this version seems to be working fine on my mobile device. Here's a link to the sample if you'd like to test it on your mobile device, as well. How did that link work on your end? Are there differences between the triggers on your file and on mine?

Adrienne E

To update for others who may be having similar problems: it turns out that objects placed on top of each other don't work perfectly in HTML5. The fix is to use disabled states instead of hiding things behind other objects. I wish I had known this before I designed the course... throwing an invisible box in front of everything is way easier than disabling every button individually!

Adrienne E

Hi Alyssa,

I was wondering if you had any updates on this, or if you know whether this issue also occurs in Storyline 3/Storyline 360? My organization has several courses that we'd like to offer on mobile devices, but we use this "covering things with an invisible box" trick all the time. The fix that Eloisa suggested would require adding thousands of triggers to each course.

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