Hi, I have seen this problem in another discussion in this community and the way to resolve is usually to update the language in the player settings. However in this instance the resume message is in another language (although I don't think its actually another language, just a bunch random letters and symbols) and the player text label settings are definitely in English (screen shots attached). Any assistance much appreciated. Regards, Mel
Hi there, Melanie. Thanks for sharing what you're seeing!
Have you had a chance to see if these solutions help resolve those missing fonts or incorrect characters? Also, does this problem happen in just Chrome or other browsers as well?
Hello, my apologies for the very late response. I've just come back from annual leave and finally back to this troubleshooting - and YES, the solution from Hazel worked - thank you so much!
4 Replies
Hi Melanie!
That does not look right. Looks like a Font problem.
Have you tried enabling or disabling Modern Text?
Please open your project then:
I hope this helps!
Hi there, Melanie. Thanks for sharing what you're seeing!
Have you had a chance to see if these solutions help resolve those missing fonts or incorrect characters? Also, does this problem happen in just Chrome or other browsers as well?
We'll be here!
Hello, my apologies for the very late response. I've just come back from annual leave and finally back to this troubleshooting - and YES, the solution from Hazel worked - thank you so much!
No apologies needed, Melanie. Glad to hear Hazel's pro-tip helped resolve the font issue for you! 😀
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