Resume woes
Nov 03, 2020
By
Shel Holtz
Greetings, everyone.
I'm stumped. I have been updating a Storyline module for my company that will be mounted on an LMS (SuccessFactors). I cannot get it to resume when the user exits in the middle of the course; it just starts over at the beginning. In the player, I have tried setting it to both "always resume" and "promote to resume." Every slide is set to "resume saved state" when revisiting. I don't know what else to do. It fails to resume whether I put it on my own server for testing or when I have it mounted on SuccessFactors. Any thoughts? Many thanks!
/shel
3 Replies
Hi Shel!
I'm so happy that you submitted a support case with our Support Engineers for quick help. It looks like my teammate, Chester, was available to troubleshoot with you!
Keep us posted if you need additional help! 😀
I am having the same issue, is it possible to view the thread on how this was resolved?
Hi Rick!
It looks like setting the course to run in its own browser window did the trick for Shel! We're happy to help in a support case if you're still running into resume issues. Click this link to connect with a Support Engineer.
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