Retry question option not working in scene preview or published course

The image shows extra triggers that aren't needed. When you adjust the Attempts box to a number higher than one, Storyline automatically adds the Try Again layer -- and the only trigger on that layer is the "Hide layer" trigger associated with the Try Again button. With Slide Properties set to "Automatically decide" when revisiting (which is the default), everything should work as expected with just that trigger. In other words, you don't need to insert triggers about when to show the Incorrect layer or jumping to the slide. 

By the way, I understand about not being able to share confidential info. However, it's often helpful or even necessary to look at the Storyline file to figure out what's wrong. In those cases, consider saving a copy, deleting slides not involved in the issue, and quickly changing to Ipsum Lorum or other generic text. For example, simply use "What's the answer?" for the question, and "This one" or "Not this one" for the answers. 

Hi Judy, thanks for the response. The additional triggers are used to reset to quiz to the original state when the user tries again, and to prevent them getting caught in a loop of unlimited attempts as can otherwise happen for drag and drop questions. There's a great video tutorial accessed here on this topic: https://community.articulate.com/discussions/articulate-storyline/drag-and-drop-reset-withtry-again-multiple-attempts

Couldn't tell from the image what type of questions they were. I just did a quick test file with the typical default types (e.g., single response, multi response) before I answered.

Does the question type correlate with the issue you're having? Perhaps that will help you solve your issue.