Retry Quiz remove one question from quiz!

Hi there, Bruno.  I got a taste of your frustration today when I was working through your file trying to figure out why that Pass.Point variable changed when clicking the Retry Quiz button.

We have actually documented an issue where that variable becomes diminished in HTML5 output if you have a certain number of question bank draws.  You have 9 draws, and that's one of the problematic counts.

Having 4, 6, 7, 9, 10, or 11 question draws is not working.

We can offer some workarounds for now:

• Change the number of question bank draws to 8.  We found that having either 1, 2, 3, 5 or 8 draws is working.
• Do not include the Pass.Points reference in the results slide.
• Use the Flash output.

I'm sorry for the frustration!  I'll update this thread if I get more information to share about this issue.  Hopefully one of those workarounds will be helpful for you!

First, thanks for the quick reply.

Because PassPoints score ScorePercent and ScorePoints they also incorrect. And grade pass to LMS is also incorrect. None of the variables on result slide can be displayed?

Output only in flash is not a solution because it will not work in all browsers much less on all devices.

Is it possible to pass this error to your developers with urgency?

We will have to tell the customer that articulate can only have 8 questions in quiz or if have more just exporting as flash....

Hi Crystal.
Your proposed solution of hiding PassPoints would be good but does not work because:
- Total potential points will ignore 1 question, so will change to 90 points
- ScorePoints will ignore also 1 question, so, if the answer to the question ignored was correct, ScorePoints will be reduced by 10 points
- ScorePercent will be wrong because it will be computed based on the previous two variables. So if the user gave a correct answer to 8 of 10 questions but one of the correct questions is ignored he will have a Score Percent of 7/9=77,77%<80% and will fail the quiz which is wrong and unacceptable because the right score percentage is 80%. If a wrong answer is ignored he will have a Score Percent of 8/9=88,88%.
. The wrong score will be passed to the LMS

Hi Bruno,

We have reported it to our team as a possible software bug. 

I don't have an update to share yet, but if we have more information from the team we'll certainly share here as soon as we can. 

Hi Ashley,

Any development about this subject?

This is a serious bug and is causing us a lot of trouble with one of our custommers. Please provide a solution.

Thanks,

Hello Antonio!

Looks like you've already taken a look at one of the workarounds shared by our team. Did you try to adjust the number of draws?

I do not have an update to share at this time, but as mentioned above it has been shared with our team and this is how we tackle bugs. 

Hi Leslie

Thanks for your answer.

Our custommer does not accept that solution. They want to use exactly 10 draws.

Is there a way for us to follow the bug tracker and have an idea about how long will this bug take to solve?

18 days have passed since our report and no bug confirmation and time to wait until fix was returned.

Articulate is not a free software, it is really expensive and on a annual subscription basis, so I think is reasonable to expect a quick answer to this critical bug report. 

Do you think I should submit a case on https://articulate.com/support/contact/case to have a better and faster follow up?

Thanks

I understand Antonio.

We do not have a public facing tracker nor do I have a timeline to provide.

The report has been made and this thread has been attached. You are certainly welcome to reach out to our support team at any time, but prioritization is based on the information shared above.

Hey Antonio and Bruno,

I have some great news! 

We just released another update for Storyline 360, and included a few important fixes and new features that you'll see in the release notes here.  

This update fixes the issue you reported where the passing score and learner's score could be calculated incorrectly when retrying an HTML5 quiz generated from question banks.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly!