Hi there, had already checked that- screenshot below. I've put screenshot below that of the list of triggers- I don't think the one to take them to the first quiz slide looks right, this could be the issue- can you advise? Thanks.
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Not sure if this is the issue or not, but just in case: verify that the Retry trigger for returning to the quiz is set to go to the first question. This trigger does NOT automatically update if you re-arrange questions. But it's easy to reset when needed.
Hi there, yes, the trigger already says exactly that. To jump to (number)- first quiz question slide, when click on the Retry button. Any other ideas? Thanks.
Based on your screenshots, it looks as if everything is set up correctly.
With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
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Double click the trigger and check it is not set to only allow them to retry wrong answer
Hi there, had already checked that- screenshot below. I've put screenshot below that of the list of triggers- I don't think the one to take them to the first quiz slide looks right, this could be the issue- can you advise? Thanks.
[cid:1ef86044-7b98-495a-a06f-82decfd3d9fa]
[cid:bd4ac3d8-9db7-4f02-ab38-5f0b94154b20]
Gillian Steele
HR Account Manager
gillian@gravitatehr.co.uk
tel: 0131 225 7458
Gravitate HR
14 India Street, Edinburgh, EH3 6EZ
Hi Gillian,
It looks like you may be responding to this conversation via e-mail, which does not allow your images to populate in the forums.
Please click 'View' vs. 'Reply' to pop in and share the images. You can also edit your previous reply if you wish to remove your e-mail signature as well :)
Hi there, thanks- attachments added.
Not sure if this is the issue or not, but just in case: verify that the Retry trigger for returning to the quiz is set to go to the first question. This trigger does NOT automatically update if you re-arrange questions. But it's easy to reset when needed.
Hi there, yes, the trigger already says exactly that. To jump to (number)- first quiz question slide, when click on the Retry button. Any other ideas? Thanks.
Hi Gillian,
Based on your screenshots, it looks as if everything is set up correctly.
With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
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