Reveal drag items one at a time not work sometimes in html5 output

Hi community,

First off the course is published in Storyline 360. I realize there have been many drag and drop issues for html5 output that were fixed in recent updates, however, this issue doesn't seem to match any of the fixes.

Some users experience all drag items appearing on top of one another in Chrome (html5 output), even when "Reveal drag items one at a time is checked." I have no states on the drag-able text boxes and the answers are not shuffled.

The real kicker is this issue is frequent enough that we hear from our client support staff, but through all my testing, I have never been able to reproduce this issue myself. (The screenshot is one sent to us from our client support.)

Has anyone had a similar experience with drag and drops like this one?

1 Reply
Alyssa Gomez

Hi there Brent,

Sorry to hear your learners are running into this. I don't see that we've documented a bug that exactly matches what's going on here, so I'm glad you brought this up.

Would you mind sharing your file, or even just this one slide, with our team? You can attach it to this form, and we'll help you with further testing. I know you mentioned you haven't been able to recreate the problem in your own testing, so we'll let you know what we find when we give it a run-through in various browsers.