Annoyingly I have locked myself out of Storyline 2 after my 360 trial ended. Is there an easy way to revert to my licensed software? Do I need to uninstall 360? Unless this is simple I advise other users to think twice before having a play with the 360 trial.
Hey there John! Thanks for reaching out - that definitely should not be happening. Can you tell me a little more about what happens when you try to open Storyline 2? Do you see an error message?
I can't locate Storyline 2 at all. It appears that 360 has replaced it so for example all my Story files now have a 360 icon. If I try to open those files it forces me to log-in to 360 but of course I ma no longer able to since my trial has expired. Do I need to re-install Storyline 2?
360 is a new install it doesn't overwrite SL2 so the app should still be there. Have you checked your program files to see if SL2 is installed? If not, here is the link to download SL2
Hi Alyssa, I need to be able to use both Storyline 2 and 360. We work with consultants and other developers who don't have 360 - I need to be able to produce and upload in both versions of the software. For example, I designed an icon in 360, sent it to my colleague and he is unable to open the file b/c he does not have 360. So, I tried opening Storyline 2 and creating it there, but when I select 'Save As' it automatically saves it as a 360 file. Can you help?
You can definitely use Storyline 360 side by side with Storyline 2 on the same computer. Storyline 2 projects should not automatically save as Storyline 360 projects. Can you tell me more about when you noticed that happening?
To verify that the project saved as Storyline 2, right-click the file and select Open With >> Storyline 2. Does the file open with Storyline 2, or do you see an error message?
Working with some clients yesterday I noticed that a Storyline 2 file when imported into Storyline 360 had some issues - for some reason some of the layouts failed to extend to the right hand edge of the slide. Are there some known issues when importing from Storyline 2?
Yes...sorry when I said 'import' I meant 'open' - we were just opening an SL2 file in SL360. I saw a similar issue in another thread. Just wondered if Articulate had shared some known issues.
Thanks for the screenshot--we definitely wouldn't expect all of that extra white space around the slide. Like Wendy said, I'd be interested to know the story size of the Storyline 2 slides vs. the Storyline 360 slides.
If there's a particular file giving you trouble, share the Storyline 2 version here. We'll open it with Storyline 360 to compare the behavior to what you're seeing.
Hi Kristin--that's so strange! Could you record a Peek of you doing a "Save As" of a Storyline 2 file, then trying to open that file with Storyline 2? That would be really helpful to show to our Support team.
I just edited a file in Storyline 3 that was started in Storyline 2. Saved the 3 file. Then, right clicked and converted file to Storyline 2. Sent to the vendor. Now the vendor can't open it b/c they don't have Storyline 3, even though the file is Storyline 2! This is a huge problem. They get the same error "This project cannot be opened. It was created in a newer version of Storyline".
Thanks, Kristin. Could you show me the steps you take when you say that you saved a Storyline 3 file, then right-clicked and converted it to Storyline 2?
By the way, you can Install Peek for Mac from the Mac App Store or Peek for Windows by clicking the Install button in your Articulate 360 desktop app. It's a quick and easy process. And trust me, once you make your first Peek, you'll be hooked! I know I am. 😊
That was really helpful, thank you! That setting doesn't revert the Storyline 360 file to a Storyline 2 file. What you're actually changing there is the version of Storyline that Windows will use to open the file.
Okay, this is a huge issue for us. We upgraded to 360 and vendors that we works with and even some internal groups in our company have not made the switch. I have to now rebuild all the courses I have opened in Storyline 3, in Storyline 2 (again). A huge amount of work. This is really disappointing.
I did want to clarify that if the course was originally created in Storyline 2, when you opened it in Storyline 3 or 360, a back up copy should have been created. That would allow you to use the original course in Storyline 2.
Please let me know if there is anything else we can do to help.
37 Replies
Hey there John! Thanks for reaching out - that definitely should not be happening. Can you tell me a little more about what happens when you try to open Storyline 2? Do you see an error message?
I can't locate Storyline 2 at all. It appears that 360 has replaced it so for example all my Story files now have a 360 icon. If I try to open those files it forces me to log-in to 360 but of course I ma no longer able to since my trial has expired. Do I need to re-install Storyline 2?
Strangely I still have access to Storyline 1!
Hi John
360 is a new install it doesn't overwrite SL2 so the app should still be there. Have you checked your program files to see if SL2 is installed? If not, here is the link to download SL2
In my case it appears to have 'overwritten' SL2...I'm on Windows 10...not sure if that was the issue.
Uninstalling Articulate 360 got me back to SL2.
Thanks for coming back around with an update, John. I'm not sure how that could have happened since Storyline 360 supports concurrent installations. If you'd like some input from our Support Engineers on this, they'd be happy to dig a little deeper. You can reach them directly right here.
Hi Alyssa, I need to be able to use both Storyline 2 and 360. We work with consultants and other developers who don't have 360 - I need to be able to produce and upload in both versions of the software. For example, I designed an icon in 360, sent it to my colleague and he is unable to open the file b/c he does not have 360. So, I tried opening Storyline 2 and creating it there, but when I select 'Save As' it automatically saves it as a 360 file. Can you help?
Hi Kristin,
You can definitely use Storyline 360 side by side with Storyline 2 on the same computer. Storyline 2 projects should not automatically save as Storyline 360 projects. Can you tell me more about when you noticed that happening?
To verify that the project saved as Storyline 2, right-click the file and select Open With >> Storyline 2. Does the file open with Storyline 2, or do you see an error message?
Hi, yes I get an error message saying "This project cannot be opened. It was created in a newer version of Storyline."
Working with some clients yesterday I noticed that a Storyline 2 file when imported into Storyline 360 had some issues - for some reason some of the layouts failed to extend to the right hand edge of the slide. Are there some known issues when importing from Storyline 2?
Hi John
are the story sizes the same?
Yes...sorry when I said 'import' I meant 'open' - we were just opening an SL2 file in SL360. I saw a similar issue in another thread. Just wondered if Articulate had shared some known issues.
Hi there John,
Thanks for the screenshot--we definitely wouldn't expect all of that extra white space around the slide. Like Wendy said, I'd be interested to know the story size of the Storyline 2 slides vs. the Storyline 360 slides.
If there's a particular file giving you trouble, share the Storyline 2 version here. We'll open it with Storyline 360 to compare the behavior to what you're seeing.
Hi Kristin--that's so strange! Could you record a Peek of you doing a "Save As" of a Storyline 2 file, then trying to open that file with Storyline 2? That would be really helpful to show to our Support team.
I can do that.
I just edited a file in Storyline 3 that was started in Storyline 2. Saved the 3 file. Then, right clicked and converted file to Storyline 2. Sent to the vendor. Now the vendor can't open it b/c they don't have Storyline 3, even though the file is Storyline 2! This is a huge problem. They get the same error "This project cannot be opened. It was created in a newer version of Storyline".
Thanks for those details, Kristin! That's definitely not something I've seen happen before, so I'm interested in seeing your Peek recording.
I'll be standing by!
I don't have Peek installed! Sorry.
Have to rely on screen shots I guess.
Thanks, Kristin. Could you show me the steps you take when you say that you saved a Storyline 3 file, then right-clicked and converted it to Storyline 2?
By the way, you can Install Peek for Mac from the Mac App Store or Peek for Windows by clicking the Install button in your Articulate 360 desktop app. It's a quick and easy process. And trust me, once you make your first Peek, you'll be hooked! I know I am. 😊
Hi Alyssa,
Here is my video: https://360.articulate.com/review/content/a1ee7dbc-9200-4766-857c-327a6f105671/review
Password is: KCARRA
Thank you,
Kristin CARRA
Specialty Care Quality (SCQ) Learning & Development, Training Specialist Senior
T : 508-870-5216, x25216
Email : kristin.carra@sanofi.com
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Hi Alyssa, I replied via email with the Peek. I needed someone from IT to come install it on my computer. Thanks!
That was really helpful, thank you! That setting doesn't revert the Storyline 360 file to a Storyline 2 file. What you're actually changing there is the version of Storyline that Windows will use to open the file.
Storyline 360 has lots of features that Storyline 2 doesn't have. Because of that, it's not backwards compatible, and you'll see an error message when Windows tries to open the file with Storyline 2.
Okay, this is a huge issue for us. We upgraded to 360 and vendors that we works with and even some internal groups in our company have not made the switch. I have to now rebuild all the courses I have opened in Storyline 3, in Storyline 2 (again). A huge amount of work. This is really disappointing.
Hi Kristin,
I'm sorry that it's caused extra work for you.
I did want to clarify that if the course was originally created in Storyline 2, when you opened it in Storyline 3 or 360, a back up copy should have been created. That would allow you to use the original course in Storyline 2.
Please let me know if there is anything else we can do to help.
Is a back-up file automatically created??
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