37 Replies
Ashley Terwilliger

Hi Kristin,

Yes, when you open a file created in Storyline 2 using a newer version, the backup message should appear prompted you to update the file or not. When you choose to update the file, we create the back up and you can search on your computer for a file that end with -SL2 backup.story 

Here's what that would look like in your files: 

Storyline 360 creates a backup copy of your original project file.

Kristin Carra

Hi,

No I have a Storyline 2 file that was never opened or used in Storyline 360 and it will not open in Storyline 2 stating it was created in a newer version of Storyline, which it was NOT.

Kristin CARRA
Specialty Care Quality (SCQ) Learning & Development, Training Specialist Senior
T : 508-870-5216, x25216
Email : kristin.carra@sanofi.com
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Phil Mayor

Storyline 3 or 360 will only ever update files when they are opened. Even then they will create a backup file. May be worth searching for a file appended with -SL2 backup.story to see if you have one with the same filename.

I would also try opening with 3/360 to see if it works if you have it.

Ashley Terwilliger

Hi Kristin,

The other issue that may have occurred is an element of corruption to the file. Corruption can be tricky to track down, and almost impossible to remove but some of the common causes and best practices to prevent it are outlined here.

As Phil mentioned it's worth trying to open with Storyline 3/360 and/or searching the computer for the back up copy. If you don't have Storyline 3/360 installed any longer you can share the file with us here and we're happy to give it a try and open in the newest version.

Upload a copy of the .story file using the "add attachment" button at the bottom of the reply window. 

Kristin Carra

I never opened these files in Storyline 3/360.

I just had a coworker (who does not even have Storyline 3/360) resend me the Storyline 2 file. Now, when I try to open the Storyline 2 file, it is telling me it was created in an EARLIER version of Storyline, which it definitely was not.

Ashley Terwilliger

Hi Kristin,

I'm sorry that the file still won't open for you. It does look more and more like corruption could have been introduced. Did you take a look at the information on how to prevent corruption? If you're sharing files between you and another colleague, perhaps they were not saved locally? 

There may still be a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline.