REview Mode - Users Getting Stuck

Hi everyone

I am having several issues with users indicating they are getting stuck in our SCORM packages. When they go back into the file, they are put in review mode and they get stuck. There are instances of users going into the unit, being put into review mode and then completing the unit and getting a 0/no checkmark for unit completion. I am using Storyline 360 for some files and some are in Storyline 2. Can you please let me know if there is a way to correct this.

 

Thanks

Sandy

 

3 Replies
Leslie McKerchie

Hi Sandy,

Thanks for reaching out and sharing what your learners are running into.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.