Review Quiz button not working in Storyline 360 (on laptop)

Hi Alyssa -- I've tried it with Chrome, EDGE, and Firefox. What's interesting is, I just tried it in ScormCloud and the Review button IS working there. When I test it locally, from the 'output' folder (which is how I did it before), the Review button does not work. How strange is that?! But, I guess, that solves the problem for my learners for now...but it's still not working locally. Not sure if that is a real issue then. Currently, for me, it's not, if it runs ok in ScormCloud. I think??

Sounds like that was the culprit, Brigitte! Viewing published content locally isn't supported, since security restrictions can cause various features in your content to fail. Instead, we recommend that you always upload your content to the intended environment, either a web server or LMS. And since you published for LMS and tested it in SCORM Cloud, we can assume that it's working as it should. :)

Ok, thanks! I'll keep this in mind...

You're welcome, Brigitte!

I am having the same issue. I'll upload this the scorm and test it out. I also noticed this when I published and loaded onto my web server

I believe it used to work in Storyline 2, but not with 360. A little annoying, but you're not losing the functionality (just the ability to test it quickly!)...

Yes, you're right. I just loaded the course in cloud scorm and it works perfectly. I wish this wasn't an issue when publishing locally. Makes it easier when you want to test it quickly,

Hi there Eric! Don't forget you can also test quickly by publishing to Articulate 360. I like to use that option when I want to quickly test how content will behave in different browsers or in different publishing formats.

We are having the same issue. Upgraded class to SL 360. Now the Review Quiz button doesn't work when watching on a PC or tablet ipad (using chrome on both devices- not app).  have checked settings on button and layers, and even added a new review quiz button and didn't work.  The review quiz button did work on Articulate Review though?  We don't publish through SCORM. and it's not on a local device.  can't share file publicly but happy to send to someone to review... several of us have reviewed and are stumped!!!

It seems to work in all environments where it will actually end up being used, just not on your local drive...

Sorry I should have clarified - we have published it on our LMS and still seeing this behavior.

Hello Krystal - How are you publishing and sharing your content? In your second reply you mention LMS. Can you replicate the behavior when the content is uploaded to SCORM Cloud or is the issue limited to your LMS? If you are publishing in another way, please let me know. If you wish to share your file privately with our support team, you may do so here.

We don't use SCORM. I'll contact the support team.

Sounds great Krystal. You are welcome to pop in and share your case number here and I'll be sure to follow along.

I wanted to share this article on testing content on SCORM Cloud to provide a bit more insight as to why that is a common suggestion from us. It's just a great way to identify if an issue lies within the project or within the LMS.

Update- Setting the player to "Prompt to resume" fixed the issue!

Thanks for popping in with an update Krystal :)

Hi, I have a similar problem - the Review Quiz is not working in Articulate Storyline 360.
I recency changed "Prompt to resume" to "Never resume". Can this be the issue?
We don't want learners to resume unless they actually select the Retry Quiz button on the Fail slide.

Can you please help figure this out?
Thanks,
Yael

Hi Yael,

Thanks for reaching out. We found that the Review Quiz feature isn't working correctly in HTML5 when the resume behavior is set to "Never resume". 

Until we find a fix, you can get around this by viewing the Flash output, or set the resume behavior to "Prompt to resume" or "Always resume" on restart.

Thanks so much for letting us know what's going on, and I'm sorry if it has caused you headaches. I'll update you when I get more information! 

Hi Alyssa, thanks so much for your quick reply. Looking forward to hearing any updates you might have on this issue.

Thanks,
Yael

Hi Alyssa,

Was this issue with HTML5 resolved? (Review Quiz feature isn't working correctly in HTML5 when the resume behavior is set to "Never resume")

Thanks,

Yael

Thanks for checking in, Yael. We’re still working on this bug, and we’ll definitely let you know when we know more. You're in the right place to stay up-to-date on this bug's progress!

OK. thanks for your reply.

Yael

Hello Alyssa,

I am in the same predicament as many here needing the Review quiz button to work in HTML5 output, while having "Never resume" set in the player properties.  I can't allow users to resume the training because they are on shared computers and not in an LMS.  We can't use Flash because the files are local to the user, not on a web server.  They are offshore and can't rely on internet.  Everything about the HTML5 output works perfectly for us, except the quiz Review buttons.  Any new updates on this? Thanks,

Jack

Thanks for checking in, Jack. I don't have any new updates to share just yet, but we recognize this is causing frustration for our customers, so it's a priority for us. You're in the right place, and I'll share as much as I can, as soon as I can!