We have an assessment that allows the learner to "Review Quiz" on the Result Slide. The learner will get the Drag and Drop Answer Correct, but on the "Review Quiz" selection it says it is Incorrect.
That's definitely odd – I can tell from your screenshot that the answers should be marked correct.
Mind if I have a closer look at your file? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks Alyssa - I attempted to use the private upload but received the attached error messages. Can you assist me in getting the project to you another way privately or if I am doing something incorrect?
Is there any chance you can share how you helped Janet with this issue?
I am pretty sure I'm having the same problem with my course.
I have a quiz with 2 attempts per question and a results slide at the end for users to review their answers. I have the quiz set up to "reset to initial state" because they get 2 attempts, so it needs to reset in order for them to retry the quiz. The problem I see here is: when the user clicks on review quiz it must be resetting the answers so all questions appear to be incorrect because there is no longer an answer marked.
the quiz slides should be set to ‘automatically decide’ when you have the retry button on the result slide and the user clicks that there should be a reset results trigger before the jump to slide - that will allow the users to retry the quiz questions
I tried having the quiz slides to "automatically decide" but now it doesn't reset the question if the user answers incorrectly. We'd like to have the user have 2 attempts before moving onto the next question - this works if the quiz slides are set to "reset at initial state" but then the user is unable to review quiz because all questions are cleared.
Is it possible to have 2 attempts per question and have users review quiz at the end of a quiz?
I went ahead and made changes but it doesn't reset the answer choices. Is it because they are drag and drops? User drags answers - if incorrect has 1 retry so answers should reset, if incorrect again, it marks question as incorrectly answered.
If they are DnD you'll need to do a jump to slide on the try again layer so it resets the slide but you'll need to use variables to move them along after two attempts. Did you want me to do a sample of this for you?
here is an example. Note, on review, the correct answers are not displayed for a freeform quiz type and because we are resetting the state of the slide to initial state so the user can have a second attempt - you may need to have a custom review layer show up. I haven't included that in the file as I'm not sure if you are using custom feedback on your review layers.
This is great, it's actually showing exactly where I'm having the issue; user selects right answer, receives right answer confirmation, but when they review it is marked as incorrect because the answer was reset. Is there anyway around this? Or do I have to choose on whether I want the users to have 2 attempts or be able to review their results?
You could create a custom review layer just for the DnD slides that mimics the default one and call that layer when the user selects to review. I know it's not ideal but sometimes we have to use workarounds to get the behaviour we want.
I'm off to a meeting soon but may be able to get a sample to you later today (I'm in Australia) if that would help you. Let me know if you want me to try that for you.
LOL thanks Wendy! It continues to be a tricky course, now it applies it to the first question but doesn't apply the reset for a 2nd attempt on the rest of the quiz. At this point we're considering applying the 2nd attempt at the end of the quiz instead of right away
Sorry I'm not following - so now you will do a full quiz one attempt, then retry quiz? Can you share the quiz - might make it easier to help you instead of me making things up as I go along
If you click on my picture and contact me - we can communicate via email - I am not Articulate staff if that makes a difference. I'm on my way out for a few hours but I should get to take a look later today if that suits.
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Hi Janet!
That's definitely odd – I can tell from your screenshot that the answers should be marked correct.
Mind if I have a closer look at your file? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks Alyssa - I attempted to use the private upload but received the attached error messages. Can you assist me in getting the project to you another way privately or if I am doing something incorrect?
Hi Janet! So sorry about that – I sent you an incomplete link.
Here is the correct link you can use for uploading a project to me privately: https://www.articulate.com/support/upload/ELH
I'll be standing by!
I've got your file in hand, Janet! Thanks for sending it over. I'll reply back to you via your case shortly.
Hi Alyssa,
Is there any chance you can share how you helped Janet with this issue?
I am pretty sure I'm having the same problem with my course.
I have a quiz with 2 attempts per question and a results slide at the end for users to review their answers. I have the quiz set up to "reset to initial state" because they get 2 attempts, so it needs to reset in order for them to retry the quiz. The problem I see here is: when the user clicks on review quiz it must be resetting the answers so all questions appear to be incorrect because there is no longer an answer marked.
Hi Cristina
the quiz slides should be set to ‘automatically decide’ when you have the retry button on the result slide and the user clicks that there should be a reset results trigger before the jump to slide - that will allow the users to retry the quiz questions
Thanks Wendy!
I tried having the quiz slides to "automatically decide" but now it doesn't reset the question if the user answers incorrectly. We'd like to have the user have 2 attempts before moving onto the next question - this works if the quiz slides are set to "reset at initial state" but then the user is unable to review quiz because all questions are cleared.
Is it possible to have 2 attempts per question and have users review quiz at the end of a quiz?
Sorry I misunderstood. I thought you wanted them to have two attempts at the whole quiz - not two attempts at each question as they went through.
Just to be clear, they have two attempts at each question and then there is no RETRY quiz at the end just a REVIEW quiz?
Yes, you are correct :)
2 attempts at each question - 100% score required to pass
If they fail, they need to see their trainer to review and clear up the incorrect answers
Hi Cristina
see attached very rough sample. There are 4 quiz slides, each has 2 attempts. At the end the user can review the quiz.
Thanks so much Wendy!
I went ahead and made changes but it doesn't reset the answer choices. Is it because they are drag and drops? User drags answers - if incorrect has 1 retry so answers should reset, if incorrect again, it marks question as incorrectly answered.
If they are DnD you'll need to do a jump to slide on the try again layer so it resets the slide but you'll need to use variables to move them along after two attempts. Did you want me to do a sample of this for you?
Ahh... I understand what you're saying but a sample of this would be great! Sorry, visual learner here :)
This is soooo helpful! Thanks so much Wendy!
Hi Cristina
here is an example. Note, on review, the correct answers are not displayed for a freeform quiz type and because we are resetting the state of the slide to initial state so the user can have a second attempt - you may need to have a custom review layer show up. I haven't included that in the file as I'm not sure if you are using custom feedback on your review layers.
This is great, it's actually showing exactly where I'm having the issue; user selects right answer, receives right answer confirmation, but when they review it is marked as incorrect because the answer was reset. Is there anyway around this? Or do I have to choose on whether I want the users to have 2 attempts or be able to review their results?
You could create a custom review layer just for the DnD slides that mimics the default one and call that layer when the user selects to review. I know it's not ideal but sometimes we have to use workarounds to get the behaviour we want.
I'm off to a meeting soon but may be able to get a sample to you later today (I'm in Australia) if that would help you. Let me know if you want me to try that for you.
You are a true hero Wendy :)
If it's not too much, a sample would be great! Thank you!
Here you go - let me know if there is anything you don't understand - it's a case of smoke and mirrors to make it happen - LOL
LOL thanks Wendy! It continues to be a tricky course, now it applies it to the first question but doesn't apply the reset for a 2nd attempt on the rest of the quiz. At this point we're considering applying the 2nd attempt at the end of the quiz instead of right away
Sorry I'm not following - so now you will do a full quiz one attempt, then retry quiz? Can you share the quiz - might make it easier to help you instead of me making things up as I go along
Can I send you the link directly? I can't share it publicly
If you click on my picture and contact me - we can communicate via email - I am not Articulate staff if that makes a difference. I'm on my way out for a few hours but I should get to take a look later today if that suits.
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Thanks Wendy :)
Did you still want help Cristina - I've haven't seen an email with the .story file?
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