I am working on development of some system simulations and need to use the Right-click option on some slides. I have instructions to Right-click in a field and have the Trigger set to "Jump to next slide when the user right-clicks". However, when Previewing the simulation, the right-click action is not working.
At first I thought maybe it was something wrong with my mouse or system, but I had a co-worker try the same feature and he said it didn't work for him either.
I haven't tried Publishing this project yet but figured if it didn't work in Preview mode, it probably won't work when published either.
Any help you can provide would be greatly appreciated!
There's another thread on this somewhere, but it's a bug. :( I believe it works in HTML5 but not Flash.
What I've done to get around it is add a multiple-choice box "To exit the drawing mode you... 1. Double-Click 2. Right-Click 3. Press the Escape Key."
That is, insert a square or rectangle for the background, insert three buttons on the background with the options, and build triggers to key "Try again" prompts.
This works for my project, since the right-click is at the end of the sequence and rather important. They don't get to right-click, but it brings more attention to what they should do. By selecting the "Right-Click" option, it performs the action.
You may find that right-click triggers aren't currently working in Flash output.
We're investigating this issue and will post additional information here as it becomes available.
In the meantime, we recommend viewing the HTML5 version of your course if right-click triggers are required. You can force the HTML5 output to launch by default by linking directly to the story_html5.html file in your published output (rather than the story.html file).
You can't preview the HTML5 output, the preview is only based on Flash. So you can only use and test the HTMl5 output in the published output. Please also keep in mind the supported browsers for html5 content documented here.
Expedited handling of this bug requested. This has killed a course I'm authoring that relies heavily on teaching the right-click shortcuts on many key software features. HTML5 is not an option because it is not supported in our LMS or standard supported browser in target locations.
Thanks for chiming in here - and that is correct, this issue with right click trigger on the base layer not working was fixed in Update 7 for Storyline 2. Install the latest version of Storyline 2 to take advantage of the new features and fixes, then republish your course.
Further on the bug fix for right-click. It works when produced and viewed in Internet Explorer. It does not work in Chrome 45. You get the right-click that Chrome uses instead (attachment). I don't know if there is a fix for that since Chrome will always intercept right-click actions.
Are you viewing the output locally? If so, right click won't work in Chrome when viewed locally - you'll need to upload it into the intended web environment to test it.
If you're not yet ready to upload into your final environment you could also upload to one of the sites mentioned here or SCORM Cloud which is an industry standard for testing SCORM content.
Though it may be fixed on the base layer, it still does not work on a slide layer. I even uninstalled and re-installed Storyline 2 and it still does not work.
Yes, this is only currently fixed on the base layer but the right click will still not function as expected on the individual slide layers. Our QA team is continuing to investigate that element, but I don't have a time frame to offer in regards to if and when I'd have additional information to share about a fix.
Hi. I am having this issue in storyline2 - the most recent version that stated there had been a bug fix depoloyed. The Right Click functionality is on the base slides and works in PREVIEW but not when published. I've gone so far as to import entire project into new project and that didn't help. And, i even uninstalled and resinstalled storyline 2 and still no good. Any ideas? Doing software simulations really does require right click functionality to work... Thank you!!
Hi, Sue -- Thanks for reaching out with your question! Just to confirm, are you seeing the same behavior when you test your published output in the intended environment, as well?
I also wanted to mention, you are welcome to share your file here if you would like us to do some testing on our end. Or if you need an immediate resolution, you are welcome to share your file with our Support Engineers who will be in touch via email after they have reviewed your case. :)
thanks! i'll upload the file to the engineers.. if I attached it here would it be visible to all users of the forum? it has confidential financial info and I can blur it out if needed
Hi, Sue -- Yes, if you were to upload your file here in its entirety, the community would be able to access it as well, so some people find that they prefer to remove sensitive client material and THEN share so they can receive the benefit of lots of input.
But, if you share your file using the Support link shared previously, your case will only be accessible to Articulate staff, who always hold confidentiality in the highest regard. The choice is yours! :)
37 Replies
Lots of questions and answers on this issue Kimberly. Look here.
There's another thread on this somewhere, but it's a bug. :( I believe it works in HTML5 but not Flash.
What I've done to get around it is add a multiple-choice box "To exit the drawing mode you... 1. Double-Click 2. Right-Click 3. Press the Escape Key."
That is, insert a square or rectangle for the background, insert three buttons on the background with the options, and build triggers to key "Try again" prompts.
This works for my project, since the right-click is at the end of the sequence and rather important. They don't get to right-click, but it brings more attention to what they should do. By selecting the "Right-Click" option, it performs the action.
The right-click trigger functionality is broken.
Hi Kimberly,
You may find that right-click triggers aren't currently working in Flash output.
We're investigating this issue and will post additional information here as it becomes available.
In the meantime, we recommend viewing the HTML5 version of your course if right-click triggers are required. You can force the HTML5 output to launch by default by linking directly to the story_html5.html file in your published output (rather than the story.html file).
Thanks Ashley,
Will the HTML5 setting only work when published and not in PREVIEW mode then?
Hi Kimberly,
You can't preview the HTML5 output, the preview is only based on Flash. So you can only use and test the HTMl5 output in the published output. Please also keep in mind the supported browsers for html5 content documented here.
Expedited handling of this bug requested. This has killed a course I'm authoring that relies heavily on teaching the right-click shortcuts on many key software features. HTML5 is not an option because it is not supported in our LMS or standard supported browser in target locations.
Didn't the last update (last week) deal with this? I saw it in the notes, but haven't tried it yet.
Hi Rob,
Thanks for chiming in here - and that is correct, this issue with right click trigger on the base layer not working was fixed in Update 7 for Storyline 2. Install the latest version of Storyline 2 to take advantage of the new features and fixes, then republish your course.
Thank you for this update. So glad the Right-click option is working again!
No problem Kimberly and sorry to have missed updating you last week!
That was expedited! Had the old version on the work computer and this problem was corrected when Update 7 was installed. Thanks to all involved!
Glad it helped you out David and thanks for your patience.
Further on the bug fix for right-click. It works when produced and viewed in Internet Explorer. It does not work in Chrome 45. You get the right-click that Chrome uses instead (attachment). I don't know if there is a fix for that since Chrome will always intercept right-click actions.
Hi David,
Are you viewing the output locally? If so, right click won't work in Chrome when viewed locally - you'll need to upload it into the intended web environment to test it.
Thanks Ashley. I'll test on the sysyem.
If you're not yet ready to upload into your final environment you could also upload to one of the sites mentioned here or SCORM Cloud which is an industry standard for testing SCORM content.
Best of luck with your project!
I use SCORM Cloud routinely for that type of testing. And.....
That's working fine. I appreciate the assistance.
Though it may be fixed on the base layer, it still does not work on a slide layer. I even uninstalled and re-installed Storyline 2 and it still does not work.
Hi Tony,
Yes, this is only currently fixed on the base layer but the right click will still not function as expected on the individual slide layers. Our QA team is continuing to investigate that element, but I don't have a time frame to offer in regards to if and when I'd have additional information to share about a fix.
Hi. I am having this issue in storyline2 - the most recent version that stated there had been a bug fix depoloyed. The Right Click functionality is on the base slides and works in PREVIEW but not when published. I've gone so far as to import entire project into new project and that didn't help. And, i even uninstalled and resinstalled storyline 2 and still no good. Any ideas? Doing software simulations really does require right click functionality to work... Thank you!!
Hi, Sue -- Thanks for reaching out with your question! Just to confirm, are you seeing the same behavior when you test your published output in the intended environment, as well?
I also wanted to mention, you are welcome to share your file here if you would like us to do some testing on our end. Or if you need an immediate resolution, you are welcome to share your file with our Support Engineers who will be in touch via email after they have reviewed your case. :)
thanks! i'll upload the file to the engineers.. if I attached it here would it be visible to all users of the forum? it has confidential financial info and I can blur it out if needed
Hi, Sue -- Yes, if you were to upload your file here in its entirety, the community would be able to access it as well, so some people find that they prefer to remove sensitive client material and THEN share so they can receive the benefit of lots of input.
But, if you share your file using the Support link shared previously, your case will only be accessible to Articulate staff, who always hold confidentiality in the highest regard. The choice is yours! :)
Awesome thank you! I shared it through the support link but haven't heard anything - is there a way for me to monitor the status?
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