Problem advancing between lessons

Hi there, we have a course with 6 lessons - each on its own scene. We have several complaints from users that they cannot advance from lesson 3 to 4. We have hundreds of learners that went through without a problem but a handful that experience this issue. It is not linked to a specific system or browser, so I suspect there it might be a course issue.

Should I upload the entire course somewhere or just the menu slide and a few slides from lesson 3 (end) and lesson 4 (start)?

 

Thanks,

Eitan

7 Replies
Katie Gokhshteyn

Oh no, Eitan! Sorry to hear some of your learners are getting stuck. We can help!

A couple of questions for you to narrow down the cause:

  • What version of Storyline are you using?
  • Are there any variables or triggers on the troublesome slide?
  • Would you be able to share your .story file here so we can have a closer look? Feel free to either add it to your reply by using the Add Attachment button or send it privately via this link.
Scott Wiley

Hi Eitan,

We are still using Storyline 2, but a while back we had some mysterious issues appearing in random scenarios.

What ended up solving the issues, especially with larger courses, with many slides, quiz questions, and slides set to "saved state when returning", was to publish to SCORM 2004 4th Edition.

So much data was attempting to be saved to SCORM's "suspend data" field that overwhelmed available space in SCORM 1.2.

So you may try that to see if it helps.