rotate device issues

May 06, 2019

Hello, I have uploaded the storyline files to a moodle template and when trying to play content on a mobile device it says to rotate device in order to see content. However, when device is rotated the message still appears and does not show the content. Does anyone know what may be causing this? thanks!

13 Replies
Leslie McKerchie

Thanks for the additional information, Chantal.

Launching the course in a new window would still be within your LMS:

I'm curious if you could upload the zipped published output to SCORM Cloud and see if you get the same results or if this is only within your LMS.

In addition, since you mentioned that it's behaving differently with different courses, we'd be happy to take a look and compare as well.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Katie Riggio

Hi there, Viktor. Sorry to hear you're seeing this issue!

I had a peek at Chantal's support case, and see our team shared:

 I made a change to the Responsive Player setting by switching it from Landscape Only to Landscape and Portrait. The issue went away when I republished the course again and reupload it to Moodle.

Let me know if that change helps with your experience, I'll be here!

Tracy Bowden

Hi, I also had this issue with an off-the-shelf e-learning module.  When uploading it to our LMS (Kallidus) and playing it back on a desktop monitor, I got the message to rotate the device and couldn't go any further.  The fix was to select Open in a New Window option on the E-Learning Setup screen.   We use Storyline3 and hadn't come across this issue previously, but we always publish with Player properties set to Launch in a new window. 

Hope this helps others with the same issue.

Ian L

Hi Lauren et al.

So I'm having the same rotation problem Chantal describes above, with an extra frustrating issue. My course refuses to play in anything but portrait mode, even when I select both landscape and portrait in the responsive playback settings. This is a real problem for a course with lots of info markers and drag/drop options, which get impossibly tiny when viewed in portrait mode. My preference would be to just require landscape mode for both tablets and phones, but at least with the phone doing puts users in "Please Rotate Your Screen" limbo where all is frozen and rotation is not recognized. 

Anyone discover any workarounds to fix these responsiveness issues? (I'm working with the latest version of Storyline 360 so that doesn't seem to be the issue....)

Thanks for any help you can offer.

all best, Ian


Ren Gomez

Hi Ian,

I'm sorry to hear you're running into these issues as well, and that you've tried to troubleshoot your course with the recommended settings in this discussion.

If you're comfortable sharing your file with us for testing, we'd be happy to take a look and lend you a hand. Feel free to share it to your unique upload link below:

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