Running Storyline on a Mac with Windows 7

Hi Kenny!

Are the video files local? If they're located on a network, USB drive or disc, there may be issues with loading the videos and possible system lock-ups. Have you tried working with the videos on the local machine?

Here's some additional information:

When creating, editing, or publishing a Storyline project, be sure you're working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources.

Please review the following article for more information:

http://articulate.com/support/kb_article.php?product=st1&id=cw6rhkr2xpxr

All the videos are hosted locally. They are high quality videos that I imported into Storyline. I've never had any problems with Storyline locking up before and I'm pretty sure it didn't lock up before I stared adding the screencasts in with the videos. 

Hi Kenny,

Thanks for getting back to me. I'm sorry to hear that you're still having trouble with the videos. Would you mind submitting a support case, so our tech team can take a look? They'll be able to test the files and see what's causing the video additions to lock up the program. If you can, please include your .story file in the case. Also, please share your case number with me, so I can follow the case progress.

Thanks again, Kenny.