Safari and Chrome browsers crash when running HTML5 on iPad

  1. I have a simple narrated course, published for HTML5 only (I am not permitted to use the Articulate app for our products since we cannot remove them from the library when their course enrollment period ends.) When I try to open it in both Chrome and Safari, it opens to the first "PLAY" screen with screenshot but when I touch PLAY, the screen turns black and the app closes.
  2. I read the forums and discovered that I shouldn't allow the trigger 'jump to next slide when the timeline ends' when using Safari on mobile iOS so I deleted that from every slide and tried again (thinking maybe that was my problem?) Safari still crashes. After a few attempts crashed theChrome browser, it finally started the course, but never got through the first slide before crashing.

Are there any other things that might cause this to happen? Any ideas on how to get the presentation to run?

3 Replies
Peter Anderson

Hey Nancy,

How big is the course? In our forthcoming update, we've pretty much fixed an issue with large courses crashing in HTML5

You might also want to confirm that private browsing has been turned off.

Or, if you'd like, we'd be happy to take a closer look at it. Can you please go ahead and open a ticket, including the .story file, so we can take a closer look at what's going on?



Nancy Roderick

The course is only 25 slides in one scene. Private browsing in Safari is OFF. The Green Monster story_html5.html version does work in Safari. I can't imagine what is causing it to not work in our course. Very simple--no animation, just text and audio. I'll have to see if I am permitted to send to you for troubleshooting.

While you are considering any other causes, let me mention another problem.  On one slide where we had to import, move and delete a piece of the audio, that portion of the slide audio sometimes disappears when the course is run. I thought I had corrected the problem just by playing around with the audio editor (opening and saving several times until the preview indicated it was there), but when I tried a flash-enabled cloud browser on the iPad, that sound piece was missing again. It's fine on a PC with flash.

Peter Anderson

Thanks, Nancy. We'd be really interested to be able to take a closer look at your project, so please do let us know if you're able to send it in. And as always, it would be kept confidential and we can sign an NDA if necessary. 

You'll also want to be sure you're following some basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.