I have migrated a powerpoint course in Storyline 2 and used the company's standard template. This course is further subdivided into four different modules with four different.story files and contains some shareable content as well.
After publishing, there is an issue with the identifier value (all the four published output have the same identifier value in the manifest.xml file).
identifierref="__6WaDmlspNDd_course_id_RES"
This is a major issue as these modules need to be uploaded through LMS. While uploading the files are being overwritten with the same identifier values.
Sorry to hear that you've run into an issue with this and I think this is something you'd need to work with our support engineers on so that we can take a closer look at what you are experiencing.
I've opened the case on your behalf and you should be hearing from someone soon.
Hello Aditi - I apologize, it looks like your e-mail is being returned to us as non-deliverable.
We can get this corrected and get the correspondence to the correct e-mail.
Please send an e-mail to support@articulate.com and let us know the correct e-mail address to use. Simply reference case 01100937, so that we can match the two up and get you on your way.
Thanks for reaching back out! Sorry we ran into this hiccup.
5 Replies
Hello Aditi and welcome to E-Learning Heroes :)
Sorry to hear that you've run into an issue with this and I think this is something you'd need to work with our support engineers on so that we can take a closer look at what you are experiencing.
I've opened the case on your behalf and you should be hearing from someone soon.
Thanks Leslie for your support :)
However, please tell me how can I connect with your support engineers?
This is going to be a critical issue for deployment of SL in our projects. It will be interesting to know the solution if we encounter this issue.
you can change the identifier manually to something more unique.
Hello Aditi - I apologize, it looks like your e-mail is being returned to us as non-deliverable.
We can get this corrected and get the correspondence to the correct e-mail.
Please send an e-mail to support@articulate.com and let us know the correct e-mail address to use. Simply reference case 01100937, so that we can match the two up and get you on your way.
Thanks for reaching back out! Sorry we ran into this hiccup.
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